Geek Squad

I called the geek squad to ask if I could please change my order from it being delivered to my house to me picking it up. I called yesterday evening about 9 pm. The young man who I talked to was very rude and told me, as I was trying to ask him a question "Let me speak!" I was so appauled at his attitude that I allowed him to finish his sentence. Then I politely thanked him and hung up.

So, I've been having problems with my TV for a while. Geek Squad has gone to my house several times and has sent me parts to repair it and it still has not been fixed. So the geek agents that went to my house said I qualify for a exchange that to call the 1800 # to get a conformation number. So I did and I went to Best Buy to exchange it and then Best Buy said it was the wrong conformation number. SO I called the 1800 and they transferred me a million times! They said the agent that went to my house was the one who was suppose to give me the conformation number. SO AGAIN another appointment for someone to go to my house AGAIN, and guess what, the agent called the 1800 # for a conformation # and they said NO because the parts that they sent out was "probably defended", and that I also have to wait 30days. Really ANOTHER appt for them to send "the right part" to reopen the TV AGAIN! VERY DISAPPOINTED!

In june 2019 my wife had called to cancel her protection plan that she has been paying from her own diffrent account. She has a note 9, the protection plan was paid by her bank account. In july i received an email to update my bank account info (2 diffrent banks 2 diffrent accounts), i proceed to follow instructions (still assuming that only my phone a s9 galaxy was being paid with my account as it has been for a year)
October 2019 i look at my bank account and noticed ive been double charged in oct, double charged in September, and tripple charged in August. I call qeek squad, when asked why they charged me so much and so many time, their response is they couldnt withdraw from my wife account, had me update my account so they can withdraw from my account. After speaking with them they said they would refund 2 of their scams but wasent willing to refund me for the rest of their scam because they are not aware she closed her account. Its no scam at all that, my wife cancels in june, come july i update my account and im August im tipple charged and all of the suddenly im paying for a new plan i never authorized... #bestSCAMbuys

I bought an IRobot 13 months ago, on the same day I bought the 7 years warranty for it.
I have tried to reach them for several times over the phone, every time I waited over an hour to file a claim and no one gets the phone.
The online claim service is a Joke, I could find the policy contract on their website although every time I try to file a claim that contract vanish from my profile and I receive a message to call them.

After paying every month for this service for 2 years, the time I need them they are not available. This is shameful and a scam! All I wanted was for them to come and remove my mounted televisions and prepare my electronics to move and the closest appointment is a month away, after my moving date! Two years of paying monthly fees and not even being able to get a reasonable time to have the one thing I needed done is disgustingly poor service. I will be sharing my story on every social media platform that this service is unreliable!

On August 1, 2019, I brought my laptop in to the Odessa Best Buy store to have it looked at. It needed to be sent off to be repaired. No word on my laptop until August 31, when I received an email and a coice message from Data Recovery saying they were able to recover my data and if I wanted it, it would cost me over $200. Well, I asked about it being repaired because that's why I sent it. The store backed up my data before it sent my laptop off. My laptop had not been fixed yet. Fast forward to September 21, 2019 and I STILL have not received my laptop. I call the store because it seems like there is a lack of follow through with call backs. I have been told that an escalation ticket was submitted but they are waiting to hear. They also said there is a note that my laptop is being "worked on". I have to wait. They will not give me a number of someone I can call other than the store. I am so fed up and frustrated.

I had a lot of issues with my computers at the office and at home and found out that someone broke into our network and highjacked out computers and pretty much put some kind of ransom ware on them. I had 3 remote sessions with Geek and then I also had them set up an apt that would bring someone to come the house to fix them. This all happened 08/15/2019, 16, and 17th. I finally had to just fix it myself and I'm honestly not sure exactly how I did it but I did it. Dont go to Geek. Thankfully I was able to go back to them and tell them and show them all the proof that they never helped me at all and they were kind enough to refund my 200.00.

I have been on hold for 4 hours with geek squad. Everytime someone answers they say it's not there department they can't help and then transfers me again. Then I'm on hold forever. I had to call back 4 times. I was stuck on hold from 40-70 minutes each time. I have screenshots of all four calls. I still did not get my problem answered or resolved. I am so very disappointed in the customer service and the knowledge on who was to help me.

Re: Geek squad. [protected], [protected]
I purchased the above policy from you on 5.4.2012 and 11.01.2016 in connection with the phone insurance referenced above.
My maiden name was Miss Victoria Taylor. Old Address 10, Shildon Grove Moorends, Doncaster, South Yorkshire, Dn84ra.
New and current address, 23 Wembley Road, moorends, Doncaster, south Yorkshire, dn8 4ps.
I believe I was mis-sold this policy for the reasons given below, and wish you to investigate my complaint according to your normal complaint procedures.
• I was not told that the insurance was optional.
• I was led to believe my application for credit would be rejected if I did not take out the insurance.
• The policy exclusions were not explained to me either before, or at the time, I took out the insurance.
I was therefore unable to make an informed decision as to whether this insurance was appropriate for me.
If my complaint is upheld I require a refund of all premiums paid to the policy, plus any additional interest charged to me because of the PPI.
I would also like to claim statutory compensation in view of the fact that I have been deprived of the use of this money.
Please now investigate my complaint within the eight weeks allowed to you.

Yours faithfully, Victoria Robinson

Several contacts have almost wrecked my computer and the people working there in south America are poorly trained and hard to communicate with. I turned to Dell after several disasters.I cancelled and it was prorated for the refund. Not the promise made upon the sale.Best Buy (reply-fea115707561067c70-31_HTML-[protected][protected]@emailinfo2.bestbuy.com)
I quit because of the dreadful unprofessional computer tech support by poorly trained techs. I also have dell, which is great. I would suggest that you use there format for service, and also a email to follow . Also before getting off the phone have a supervisor speak to you to see if the session went ok. And fire the ones who are not trainable. In addition Best Buy should have a contact in the USA also, and customers should not be told there is no way to do it.. Actually some of the people I have talked to have been very nice just poorly trained. I work with students in the PHD program at the U of Az in the MIS dept.I understand that taking the computer in would have yielded better results.I am disabled and cannot carry it.The clerks at the Geek Squad were very nice. Thanks guys.

In addition do not buy applicances there as they will rip you off, but the TV dept in good, and the computer sales. The cell phone dept has some untrained folks and Best Buy is not good at honoring offering by major companies, so I went to the company itself.I saved alot.
Also the worst mgrs ever at the BW and near Wilmot store, in Tucson.Poorly trained and utterly unreliable.

Purchased a geek squad 5 yr repair plan when we bought our refrigerator 2 years ago. Called June 19, 2019 regarding a chemical smell. took 2 weeks for them to come out- they ordered a new ice maker. Ice maker didn't fix the problem. Called multiple time, promised field manager would call me, but no one did. Got the field mangers name from customer service Benjamin Levy. Left messages for a week- no call back. On the 30th day, received a call from the installer who said his manager wanted him to check the filter (vent) inside. He removed 2 filters covered with black ooze and smelled. 3 days later, we still had the smell, called and the field manger and customer service. No reply. Customer service said field mgr left message not to return/exchange product that there was no problem with the unit. Called Samsung, explained what happened and they indicated an evaporator line problem, parts needed to be replaced and had a process to remove smell. Gave me reference 2214917076 for Geek Squad. Called field manger- no reply. Called cust service- no service. Went into the store we bought the unit from - and had to buy a small refrigrator since we didn't have a spare and had company coming. Now 34 days. They indicated that they would try to have another field manger help. I called them back 1 1/2 days later. They said the comment they got was no exchange. Not trying to exchange since they no longer make this model and nothing like the 34 cu feet frig we have. Told her that we didn't want to exchange, just fix it (like we had already said). She called back and said that Geek Squad indicated that they had been out 2 times, no problem with our frig and we could call Samsung. She didn't have a number to call to complain and won't give us our geek squad money back. The chemical smell when into all our food and containers and I lost everything, including my egg dish, containers, every bottle of whatever. No one to talk to and now 36 days without a refrig and having to spend money for a small refrig just to survive. Our frig was only 2 years old and expensive. I need help. Customer service says that there is no one I can talk to and the corporate office says I need a name to be transferred to. Please help

Sent in my Samsung tablet for a repair on the charger port thru geek squad. Waited over a week to receive the tablet back and when I received it back my tablet was stuck on "Factory Binary" and it has to be sent out again for another week! I need my tablet for personal use! A credit would be nice for the irritation and inconvenience this has caused me! Please have you're technician check their work before they send the item back to the customers!

I had the Geek Squad replace my cracked screen on my iPhone 6s Plus. Main problem is when I use my phone now for more than like 10 minutes the overheated error comes up and I have to shut it down to cool off. It didn't do this before the screen replacement. Also, the battery drains a lot faster than it did before. I would like a free inspection at least to see what's wrong, then fix it.