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First Automotive Service review: Denied repair and refused to listen.

Karen Sanders Miller of US

May 11, 2026 10:08 pm UTC

Verified customer

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Contract #ACIA FL004557 Got contract at purchase car from dealer. We paid for Ultra+. Am former Honda/Acura tech, worked for a dealership for many years (top tech multiple years), worked for an independent repair facility specializing in Honda/Acura repair for several years & opened my Honda/Acura repair shop for 15+ years. I was ASC certified. Told dealer my background. They said just keep your receipts and document your own work. You are covered. I replaced t-belt when I got car. 6 mo. later belt broke-OEM belt fail. They denied.

Claimed loss: $1,074.04 paid to Melbourne Acura in Florida.

Desired outcome: They won't cover because I did it myself. They said improperly repaired. EVEN dealerships don't pull that. They do not deny coverage if you can prove you did it. Reimburse me!!!

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+1 (505) 881-2244

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2400 Louisiana Blvd NE Bldg 4 Ste 100, Albuquerque, New Mexico, 87110-4329, United States

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