Firestone Complete Auto Care

yes to who it may Concern yesterday morning i brought my tier for my van to the firestone off a Watson in Buckeye Az the tier is a 225/65r16 the service writer said they dint have any in stock but it would be done to day at or between 2pm and 3pm so i go in there at 230 the service writer told me oh we got the tier let me put it on real quick so im sitting in the lobby for a half hr he comes to me and says oh we have a problem we cant get that tier the service writer told you that he would get for you to day but we can get one from another store and its going to be 30 dollars more i said know you waisted a whole day of myne and now your wasting my time now you need to give me that tier at the price you guys told me yesterday witch was 144 something out the door he said sorry i cant do that so then i asked for his name and the service writers name because they dint have name tags on he wouldn't give me his name or the service ritters name that took my tier in yesterday morning and i was wondering is this how you deal with customers I took my tier out of there and never doing business with you people ever again and if you don't make things write with me or do something about your service writers im not only going to tell all my customers and let every one know On media im sill not far done with this issue cause you guys also caused me time off work and money!

I had my car service today and your service manager Keith McCray attitude was VERY unfriendly. His Personity was very unprofessional. He was very sort with me and my wife. This service center has the worse serve managers in the pass. And I see nothing has changed. I have been a regular customer for a long time with this service center. And now I going to take my business else were. I would give this Firestone only 1 star. Firestone can do better.

Store # 7592 Ritchie Hwy. Glen Burnie, MD 21061. My email is [protected]@yahoo.com.

Thank you,

James Gibbs

I am an active duty service member stationed on Camp Lejeune in North Carolina. Before departing the base on 1 July 2022, my oil pressure light came on. I drove to the Firestone on base (all other mechanics in the area are blacklisted and we are supposed to be able to trust the services provided on base) and had the mechanics at Firestone run an oil pressure check. They concluded that the cause of an oil pressure leak would be from leaking valve cover seals. $600 later, the seals were fixed and I was ensured that I would make it across the country to my next duty station. 1 hour away from Camp Lejeune, at 70mph I lost complete power to my engine. I was stranded for about an hour while waiting for a tow back to base ($500 for a tow). After dropping my vehicle off again at Firestone, and completing another oil pressure check, Firestone could not figure out the issue of why I lost complete power. I enquired on how they completed the oil pressure check and was told "We let the motor idle for 3 hours and could not find an issue on why you lost complete power or oil pressure". This is not how you conduct a proper oil pressure check, you need to put the engine under stress, not let it idle for 3 hours. After a poor job at Firestone, I decided to get a second opinion with a mechanic off base.

This mechanic off base ran a proper oil pressure check and at 3,000rpms I was losing oil pressure. The other mechanic inquired about the services I had done at Firestone and concluded that my valve cover seals were not even replaced! Also, if the procedure was done properly they would have noticed engine sludge. This not only cost me $600 for faulty seals, but $500 for a tow, $6,000 for a new vehicle so I can get to my next duty station, but also 13 days of my leave because I physically could not depart. Will be seeking out an attorney.

Absolutely unacceptable service, especially for active duty service members.

I took my 2010 Jeep commander in because the battery light was on. It had stopped running on Friday july 15,2022. I had the vehicle towed into the shop on July 16,2022 to Firestone Auto care at 9035 N. Florida Ave. Tampa Fl. 33604.The vehicle was in the shop until July 19, 2022.I went to pickup the vehicle,because they called me and said it was ready and fixed.They told me that in order to get the vehicle I needed to pay my deductible of $250,plus $73. I have a vehicle service plan with Member's Choice thru Suncoast credit union. I paid them the $323.Took the vehicle and headed home the battery light came on again before I could get back home less than 3 miles. I called back and the service manager said he thought it was ready because it was in the ready document case on the wall. He said I could bring it back , but refused and told him I was taking it to some other shop.July 21, 2022, They still have not called and canceled the work order with Members Choice. My vehicle is in the shop at Jerry uml Dodge. I'm still waiting at this time.

In July of 2021 my passenger side front brake seized up. I left my car with trust at the Lake Zurich, IL location $1000 later they "fixed" it. When I picked my car up it had more gas then when I left it. And the check engine light came on while leaving the parking lot. I filed a complaint and never heard back. 2 weeks later I was driving in another town making deliveries and my brakes totally seized. Went to Algonquin , IL Firestone and they fixed the issue that the other one messed up. I have not heard anything in a year about my check engine light. It didn't have these problems when I took it in originally I think they put bad gas in my car... I have emissions coming soon and they have yet to resolve this issue. They weren't even supposed to touch my engine it was a brake issue! I want it fixed or I'm suing!

As a previous user of Firestone, I was attempting to schedule a repair at my local Firestone location in Overland Park, KS. After going through the on-line web base appointment I was provided an Email that confirmed my appointment date and time. After about 15 min I received a call from the repair shop to tell me that all appointment were taken and it would be at least a week out before I could get service. I selected a different location and received an Email that confirmed the appointment at 8AM on 7-18-22 (see below)

APPOINTMENT IS

CONFIRMED!

RESERVATION #: [protected]

CONFIRMED

Confirmed

YOUR APPOINTMENT INFORMATION:

TIME

DATE & TIME

JULY 18, 08:00 A.M.

At 7:45 AM on-7/18/22 service station called to tell me they were backed up and would not be able to get me in till Friday the same week.

Your on line schedule is useless and very misleading to customers who make plans based on what is sent back that confirms the service appointment. If you cannot trust the on line schedule then why have it if every time you are told the service time requested is not available.

Address: 1221 Veterans Pkwy, Columbus, GA 31901, United States

Phone: +[protected]

The Firestone business (address above) has been a pain in the [censored] for many month now. They park vehicles directly on the sidewalk. At times 4-5 vehicles blocking the entire sidewalk and no one is able to get by. You can't push a stroller or wheelchair by on the city green space next to the sidewalk because there are also vehicles parked. The city put cones up 6 month ago and then towing sign. YET this business doesn't give a crap about it. Stop parking on the sidewalk. The manager give sorry [censored] excuses but this happens almost every day, including Sundays when church service is!

Fix it!

My car has been in shop since April. Can t find parts. Should never have taken fuel pump apart with out replacement parts in store. Now no one has the part. I have 3 times asked for a regional/district manager to call me. Has not happened. I have called around country. Found the parts. Told my store. Well they don’t buy parts from that vendor so. Sorry. I offered to purchase parts and Firestone install. They declined. Management a joke here. Got the district manager phone. Straight to VM. It’s full. What are these guys doing?

Jan 2022 I think it was the week of Jan 20,2022 I in good faith bought 4 tires from firestone the advisor said I would get a 50;00 rebate in the form of a visa gift card never received have called many times been told the distric manager would call the ref number is [protected] never heard anything at all called the store again Chad the manager gave me this contact please help Greg Riley [protected]

Invoice #136796 Salesman Joseph and Auto Tech Ricardo. July 7th 2022. My name is James Atkinson and I took my Toyota Camry to have a simple tune-up and I was overcharged for repairs on my car that didn't need to be done. For example I was charged $64.00 for replacement of my license plate lightbulbs. I was also charged for belts and labor.

I brought my vehicle to Firestone Store #679542 for several services to be performed including tires, brakes, alignment, belt, fluid flushes, etc. While I won't get into the delays that caused the vehicle to remain on site for 3 full business days, I will talk about an issue upon leaving the store. One of the services I requested was a differential service. I drove away and started hearing a rubbing sound coming from my rear axle. Vehicle was brought to the local dealership where I was told today that the wrong type of oil was installed during my differential service (with no friction additive as required by the manufacturer). This has 100% caused a repair exceeding $1700 and loss of use of my vehicle. The dealership recommended that I follow up with Firestone on this. So, I called Wayne, store manager in beaumont. He said he would contact the dealer because he felt like they used the proper oil even though the dealer said they tested it and it was the reason for failure of the parts. Now, all I know is that I did not have any problem before I took it to Firestone and the vehicle went directly to dealer and now there is a $1700 repair bill and obviously I did not request that the wrong lubricant be put into my vehicle so I fully expect Firestone to be held liable to cover this repair and refund the service fee charged for doing the incorrect service to my vehicle. I did not receive a return call from Dwayne or anyone else from Firestone regarding this today after the initial call. So far, I have been nothing but understanding and nice throughout several issues for the services they performed on my vehicle between 6/29/22 and 7/1/22 but I do expect a resolution for this. Jason Frasier [protected] [protected]@msn.com

7/5/22, Invoice # 198366, Store #325545

My Vehicle took to very long to have oil change done Approximately 4 hours when originally quoted 3:30 Hours. I mentioned i couldn't wait. I was advised they would put it back together. Took it home and it was leaking oil by the next morning oil was completely gone. Not sure if this has caused permanent damage to my vehicle. But i am very upset with this location.

My Phone number is [protected]

On 6/16/22, my 2006 Volvo would not turn on, after I went shopping at 306N W Plaza Real, Boca Raton, Fl, about 14 miles south of my home. I had the car towed to my home, and had a licensed mechanic, Matt, check it. He made a small adjustment to some "sensors" and recommended a tune-up.  So, on 6/17/22 12:25 PM, I took it to Firestone for them to diagnose the problem (5190 W Atlantic Ave Delray Beach, Fl. (Store #025100)

My daughter and I picked up the Volvo at 6:35 PM Friday, 6/17/22.

Work Order # 526020 Service Advisor, Don, [protected]

Technician: 99 GUIVARD

Paid $115.89 as per Retail invoice # 526020 for oil change, vehicle inspection, etc.

This was billed to my daughter's account:

Del Aguila, Rachel

2079 SE Heathwood Cir

Port St Lucie, Fl [protected]

PLEASE NOTE OUR ADDRESS WAS NOT UPDATED ON THE INVOICE (even though we have been living here in Delray Beach for 3 years)

The next day, 6/18/22 10:30 AM, I decided to visit my son in Pembroke Pines, and took I-95 South. The car stopped responding to the gas pedal, and I was able to roll over to the right side of the road. I then called my USAA roadside assistance. However, Diaz Roadside Assistance just happened to be "patrolling" that area (it was just before Exit 33 South on I-95) and they towed the car and brought me home. I arrived home about 1:30 PM 6/18/22.  

Tuesday, 6/21/22, a licensed Mechanic, Matt [protected]) came to examine the car, and noticed right away that there was no engine coolant and that the engine seals were all melted. Matt noticed that "the hose to the coolant was not re-attached properly and that allowed the coolant to dry up," thus causing the mishap while I was driving.  

So, it appears that Firestone forgot to replace the hose to the coolant, and that resulted in the car now being totally useless.  Additionally, due to their "alleged" negligence, I, a 77 year old woman, was put into an extremely dangerous, life-threatening situation, given that the car stopped responding on a very busy I-95, with huge amount of traffic going at 60-70 mph. Very frightening, and totally due to Firestone's incompetence.  It appears that the mechanics at Firestone in Delray Beach were incompetent, since their negligence caused me to be in a near-death experience on I-95, I think $25,000 would be a suitable settlement.

I took my car in to firestone on Belmont Ave. Liberty Ohio on June 29 2022, to have an oil change and tire rotation. When I left firestone after work was done there was all this rattling loud noise which was'nt there when I took my car in. I went back to firestone only to be told a big lie. Whoever worked on my car pried hub cap off and broke a chunk of metal out of it. I have picture but having problem uploading to this message. Fireston people tried to tell me I scraped my hub cup which is not true at all my hub cap was perfect, no scratches were on my hub. my hubcap was not broken when I took in. Can you please send me an email address so I can send you a pictue showing how it was pried off?

On Friday July 1st we took our 2003 Dodge Ram 1500 for 4 brand new tires. During the tire replacement my husband I received a call that the truck didn't sound good and was "poorly running" per one of the workers in a very demeaning and rude way. Upon pickup of the car the workers told us that the truck was cruddy underneath so they cleaned it out and recommended replacing the throttle body and getting a tune up due to build up so we agreed to the work and left the truck despite the rude conversation on the phone earlier. On Monday, we followed up on the truck to find out that Firestone had not even began the work and said it would be a 3 week wait for the parts though we had already confirmed with auto zone and O'Reilly the parts was available immediately. Due to the lack of concern and disposition of the workers we decided to take our business elsewhere and upon our arrival to pick up the truck we were told now the truck will not turn on so then we had to pay for a tow to the other service center. Today, July 6, 2022 we called the other service center and they still cannot get the car to start. When speaking with another service rep at the Firestone location he admitted inadvertently that something was done but could not state exactly due to the confrontation that took place due to the rude comments made about the truck from the beginning. The car was running when initially dropped off with no issues and to come back after just getting tires and now my truck doesn't run at all is a problem. I understand trying to take initiative to fix something you see as a concern but that has now caused problems with my truck which is my livelihood and means of work for my business. Therefore, due to the workers means of "getting back" he is now causing me to lose money.

Since, I have only had problems with my last 2 visits at the Edison Mall Firestone in Fort Myers florida, I figuered I would try the Del prado Firestone in Cape Coral since they were open on Sundays but the Edison Mall store is now closed on sundays which has never happend in the 10 years I have owed this Chevy Colorado. Paying a toll bridge fee to get to this

Firestone learned me.

I thought it would be better staffed to complete all my items needed on my Colorado that has only been serviced at Firestone for the last 10 years.

I had called a week ahead of time to reserve a day and a time with the list of service's my truck was needing, since I drive my truck 100 miles a day monday - friday, servicing my truck only happens on a saturday or sunday and the Edison mall Firestone in Fort Myers has failed me the last 2 times.

I scheduled a week ahead of time the following to be completed:

3 TPMS sensors replaced, Front Brakes replaced, replace Sway bar bushings both sides, tire rotation, Lifetime alignment and a oil change/ filter.

I dropped off the truck at 8 am and called at 2 pm to see if the truck was ready to pick up and the gentleman on the other side said the master mechanic went home sick for the day and he tried to call me but didn't leave a message at 9am.

When picking up my truck at 2:45pm on sunday 7/3/22

I asked if anything was completed like oil change or brakes since a master mechanic might not be needed to do those items and I was told nothing was done to your truck nor was any other call attempted to me.

No message was left on my cell phone by Firestone and I am not sure why this would be protocal?

There was 1 bay in use and I think Sundays are open till 5pm but no offer to complete anything was offerd. I thought the Firestone issue was solely at the Edison Mall Firestone in Fort Myers but I was wrong, this is a company wide issue, a lack of training issue, a lack of staffing issue and a lack of comunication issue with 2 Firestone stores in 2 seperate cities.

So, I got my oil changed at a Vavoline, drive through store not 3 miles from that Cape Coral Firestone store on my way home since it was 5,000 miles since my last Firestone oil change.

I have an email into a chevrolet dealer to see the next saturday they have available to complete the rest of my trucks service list.

August of 2021 I took my truck into Firestone in Galletin. I knew the ac was bad. Needed new compressor.and freon. They also replaced relays,fuses and o2 censors. They said the line that pumped my freon to compressor was leaking. They said they diagnosed this because they put dye in the line. $1300.00. It lasted a week. I called and told them and they said it could be other issues like blender doors,dirty filter or bad dryer unit. I could not afford another bill so they assured me there was a yr weren't on the compressor if it was that. And I told them as soon as I paid down my bill I would schedule another appt. Which I did in May. I took it back they put a new compressor in again! And freon and assured me it was blowing very cold air. But it lasted a day. No ac again. They said it has to be an electrical issue .they recommended AES in Nashville. And had it diagnosed. No codes showed up . They said they did have to replace a fuse again! And some freon again. So I took back to Galletin. Another compressor was put in. With out checking the clutch or blender doors. And sid please take it too a dealership. We have no idea what it is. So I took to SERRA CHEVROLET IN Goodlettesville. They said line was blown out,and clutch was bad to compressor. And should have been addressed at the time the compressor was changed. The lines were not replaced only repaired and said they were to old to not been replaced. I called Galletin Firestone. They hung up on me. I just wanted them to know what they missed . I think I should get some sort of a refund on this obviously poor job. I am 67 yrs.old retired .fixed income and its not fair that a woman between advanced of. I been a loyal Firestone customer for over 8 yrs. I have proven documents from Serra and Aes .Firestone dropped the ball on this job.

My name Edwin Rivera on June 20, 2022, I went to firestone for service to my car. I have been a loyal customer for years. When the car was returned to me, I had scratches on both side of the bumper. I reported it to the person in charge, Chris, and he basically just told me to go and get an estimate and bring it in the morning and give it to whoever was there. The worst service ever, I will never go back to this shop and there are nothing but slobs working there. Other times, that I had my car serviced, there were grease marks on my steering wheel and on my seats. Horrible service there, workers don't care. I am making a complaint to the ct bureaus of consumer complaints. This car is a 2021 Toyota Corolla, nice car and they scratched it badly. I went to get an estimate from a local body shop. As they are booked and until mid-August I cannot get it worked on and I don't think I should pay for this. I also would have to leave it at the body shop for a few days, and I would need a rental because I only have this one car. Total disaster dealing with this shop at firestone in Brookfield, CT.