Menu
Write a review
File a complaint
EyeMart Express

EyeMart Express review: Store# 281 not providing my glasses and not issuing a refund of monies I paid in the amount of $189.90

L
Author of the review
8:37 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ON 4/2/26 i ordered glasses in person,received a text when they were ready. Went in on 4/6/26 to pickup & I tried them on and it was the wrong prescription.The worker said they would remake them be ready later that day. I went into the store on 04/7 to pickup but she said i owed another $#0 to get the glasses remade so I gladly paid.I asked about sunglasses but said I would purchase later. Woman went full on "karen mode,screaming, yelling "get out of my store you are never allowed in my store again we will mail you your glasses". I am a disabled senior and was horrivied and in tears. I don't have glasses and you have kept my money totaling $189.90 I WANT A REFUND NOW.

Claimed loss: $189.90

Desired outcome: REFUND

Confidential Information Hidden: This section contains confidential information visible to verified EyeMart Express representatives only. If you are affiliated with EyeMart Express, please claim your business to access these details.

View 0 more photos
0 comments
Add a comment

More EyeMart Express reviews & complaints

EyeMart Express - Defective eye glasses 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EyeMart Express - Bait and switch 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EyeMart Express - Employee 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EyeMart Express - Eyeglasses order
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
EyeMart Express - Warranty on transitional lenses
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
EyeMart Express - poor service & dishonesty
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all EyeMart Express reviews and complaints
  1. EyeMart Express Contacts

  2. EyeMart Express phone numbers
    Click up if you have successfully reached EyeMart Express by calling +1 (972) 488-2016 phone number 0 0 users reported that they have successfully reached EyeMart Express by calling +1 (972) 488-2016 phone number Click down if you have unsuccessfully reached EyeMart Express by calling +1 (972) 488-2016 phone number 0 0 users reported that they have UNsuccessfully reached EyeMart Express by calling +1 (972) 488-2016 phone number
    Click up if you have successfully reached EyeMart Express by calling +1 (888) 372-2763 phone number 0 0 users reported that they have successfully reached EyeMart Express by calling +1 (888) 372-2763 phone number Click down if you have unsuccessfully reached EyeMart Express by calling +1 (888) 372-2763 phone number 0 0 users reported that they have UNsuccessfully reached EyeMart Express by calling +1 (888) 372-2763 phone number
    Click up if you have successfully reached EyeMart Express by calling +1 (903) 892-2621 phone number 0 0 users reported that they have successfully reached EyeMart Express by calling +1 (903) 892-2621 phone number Click down if you have unsuccessfully reached EyeMart Express by calling +1 (903) 892-2621 phone number 0 0 users reported that they have UNsuccessfully reached EyeMart Express by calling +1 (903) 892-2621 phone number
    Click up if you have successfully reached EyeMart Express by calling +1 (903) 581-6995 phone number 0 0 users reported that they have successfully reached EyeMart Express by calling +1 (903) 581-6995 phone number Click down if you have unsuccessfully reached EyeMart Express by calling +1 (903) 581-6995 phone number 0 0 users reported that they have UNsuccessfully reached EyeMart Express by calling +1 (903) 581-6995 phone number
    More phone numbers
  3. EyeMart Express emails
  4. EyeMart Express address
    13800 Senlac Dr., Ste 200, Farmers Branch, Texas, 75234, United States
  5. EyeMart Express social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 13, 2026
  7. View all EyeMart Express contacts
EyeMart Express Category
EyeMart Express is ranked 16 among 63 companies in the Glasses and Lenses category