non availability of connection
I am a new subscriber of AL Shamil Network. I applied on 3rd Sept 20o8 and on 4th or 5th I got a call saying that the technician would be visiting me. The technician came on 6th and installed te modem and the network was available till Sunday the next day till 11 am after which it dissapeared.
They have a customer care no 101 which is of no use to the customers because they are unable to solve anything. Their system shows that the tecnician has been handed the modem and is not updated. They say my account is not activated.
Etisalat as someone had complained has a monoply and one has no choice but to wait.
no internet connection
from the 18 of may 2008 until now my internt is down this happend for me almost every month and yet i still pay them,
now this issue continued i dont know what to do plus they are the only internet provieder in the country, i called so many times and every time they say they will send some one to fix the problem, i pay 1oo$ us every month for 2mb ya i know its too much but its the only way i can get internet if there was another company this would not happend to me and to other customers .
dear sir,
i have etislat braodband connection, and i faced problem since january. there is teraffic problem. after 7pm internet speed is so much slow, , ma account no is [protected]
dear sir,
i have a alshamil internet connection in my room.but from two months i've faced some difficulties my net.i neeed chang my net password .plz help me .
respected sir,
i have 1mb wireless internet connection.but from 2 monhs i've faced soms difficulties in my broadband cpnnection.it was suddenly disconnected from service, a lot of times in a day.i was informed to 101 by the asst..my complaint no;5308757.but nobody can come to repair it.kindly help me .
Hi! our internet connection was cut for almost one week for the reason that my boss didn't pay it because he was in vacation, but after he came back from vacation he paid it, but after that there is no connection at all, if you connect, it show that 100.mbps, but if you open the connection the value of sent is only 75 or morethan, the recive value is less than 100. please can you tell me what to do this?
we are looking for your best advises,
thanks and have anice day,
Abu
i have given a form for upgrading the present connection(limited) to the unlimited 2 weeks back.i have called at etisalat 8-10 times but no response .they keep on saying that its in progress or sometimes they say that i hav not applied yet.pls help me...
respected sir,
i am suhel rajpurkar, last sat. i am purches one al shamil connection but this connection not working plz come and repair my connection i request you,
thak you
dear sir
the router which i get name thomson its working only in one room and the other rooms the signale not coming at all so what the solution to conncet the me in the all of the flat
my regards
mohammed alqusairy
user name : qusairy1
note iam using the wirless conecction
sms is not received in india and the amount is deducted
This is Sahil A new User of Etisalat Pre paid Number [protected] I have been complaining from last 15 days that the SMS From My number is sent and the delivery says not sent and not received by the Person and the amount is deducted when I called Etisalat Voice Customer Care they gave me Complaint number and that’s set but the issue is not resolved till now. I have complaint 4 Times and the issue is not resolved till Date it’s been 16 Day Including Today. Its Been a worst Service I have ever got.
One Unhappy Customer,
Sahil Kaura.
The same as my etisalat number also, I tried to sent text message to canada many times but they cannot received my message and it charge my credit balance. So how come etisalat do like that, I thought i can text and call anywhere in the globe using this etisalat number..
Any suggestion for it?
Vinob here, i Had applied for al shamil service of M/s Etisalat on 23-Apr-08, and had received the password/Ac #, but still have not got the connection.
Used to keep following up with M/s Etisalat on alternate days, but we do not receive any favourable response.They kep us on hold for a long time and when connected, simply transfer the call to next dept.This keep on and finally when we are fed up we disconnect the call.
mobile service
Good Morning, I am very disappointed to write this email after trying my best to deal with you customer care Voice team. I am etisalat mobile user my number is [protected]. Every month AED 5 is debited from my balance on account of caller tune however I do not have that service every time I am given an assurity that the service will be cancelled and...
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I booked for a Al shamil Connection on 25th October . They told me you will get the connection in two days . Inspite of numerous calls to 101 there seems to be no light at the end of the tunnel. Customer service agent at the call centre keeps telling that my complaint is forwarded to the service department who is looking into the matter where there is no socket available in the area -Sharjah -Buaahira Corniche, but till now no further developments. Is there lot of people like me? Or is it just my bad luck . I have asked for wireless modem 256 kbs connection . Can i change my plan to any other so that i get connection faster. Pls help
I live in a flat sharing with another family. I applied for Internet connection and after around 10 days the technician visited my house. He checked the premises and told that some kind of socket is not avialable. He told me to arrange the socket and left. On contacting the Watchman I learnt that it is not possible. I contacted at 101 and came to know that nothing can be done without the socket getting installed. I do not know where to go now.
Yea your absolutely rite.. mine was the same procedure, the net was there for a day and now there is either no connectivity or limited connection. i called 101 and they said me to wait for 2 days and the problem would be solved. but no action has been taken.. and today none of them is picking up the phone..
keep waiting..