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I was an enthusiastic customer until a few weeks ago when I attempted to purchase a bottle of olive oil that I found on the reduced shelf. When it rang up full price at the register, I said it was supposed to be reduced, and rather than honoring the price on the item, the cashier removed the marked down price tag and asked if I still wanted the item. I didn't like the fact that I'd been induced by a price cut to select an item that then got fully re-priced at the register, and asked to speak with the manager, who looked at the removed tag and said "no one on my team would do this." Her first reaction! That could only mean that some Earth Fare customer procured a reduced price tag, put it on the olive oil, and then put the olive oil on the reduced shelf, for whatever odd reason--I seemed to be a suspect, especially when they kept showing me the code on the price tag as though I should've noted that it didn't match the item before putting it in my cart, then offered to review the camera footage after the store closed and call me the following day, presumably to confirm that it couldn't have been anyone on their staff.
That didn't happen, and I heard nothing further for several days. After messaging online customer service multiple times, I finally spoke with a store manager who said they hadn't reviewed the camera footage but would honor the olive oil price, just "going forward" I would need to make sure the code on the tag matches the item. This is unsatisfactory because it's not about the olive oil--it's about the fact that I'm not Earth Fare's auxiliary inventory control, I'm a customer who wants to be confident that the price I see on an Earth Fare item is the price I will pay at the register. I shouldn't have to fight for that, nor be embarrassed and denied when I do, and this situation remains unresolved several weeks later. I'm not going back.
Recommendation: If you value dependable pricing and good customer service, avoid Earth Fare!
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As someone who used to manage 70% of one of their stores, I can concur that many of the employees that worked there had 0 customer service skills. I don’t buy the “customer is always rightâ€, but I think customer’s should be treated respectfully and prices should be honored. I have seen multiple cashiers who lack the ability to greet customers. Cashiers are the last ones a customer sees in their shopping experience, so the cashier should exude a positive energy, even if they have to fake it for the moment because they have their own troubles of the day.
That being said… I was brought in to increase store profit. Which I did, by 30%. I did it so efficiently, that I would leave an hour early every day… saving the company $200 a pay period. I increased profit and lowered overhead. And I was punished for it by the store manager, a supreme gaslighter of all employees, and one of the employees that sought power. Not to mention, the District of Operations is about as worthless as a used cat litter box. Such is life… but I learned a valuable lesson. Corporate isn’t paying attention to anything. They always talk about how “we are all family,†they just fail to mention its highly dysfunctional. I am a problem solver. And if I had the money, I’d buy the whole company and get rid of all the toxicity in the workplace. It’s a company that has a leg which is gangrene, and if you don’t take the leg, the whole body dies. I don’t know about other stores, but the one I was in… tends to let go of the best for the company because the power trippers feel threatened. It’s simultaneously the best job and the worst job I’ve ever had… for different reasons, obviously. And the way it is there now, the turnover rate is insane because everyone hates the guy who gunned to remove me so he could have my position. He will reap what he sows. I ain’t worried about that. But, Earth Fare is not what it should be or could be.
There are some good workers, but there’s definitely some problems that work there as well.
The Johnson City store needs to be heavily observed, secretly, and they need to drug test for narcotics like meth… because I guarantee there are users that shouldn’t be there. It’s sad really. A store that could be so beautiful and well tuned, happens to be an absolute mess that is well hidden by liars and deceivers. And Corporate doesn’t help because Corporate doesn’t see.
I’m sorry you had a poor experience at the store you shopped at. The customer is job security for the employee. And when they don’t care about the customer, they don’t care about the job.
I would have reprimanded them or even fired them, because pulling a discount sticker off right in front of you, and trying to charge full price and being an absolute (words I won’t say here) about it, is uncalled for. I’m the guy who would walk right up to them and say “you don’t work here anymore.†And be done with it. Because that’s not a mistake. That’s blatant disrespect for the customer. That $%*T don’t fly with me!