DirecTV review: Unethical business practices

Direct TV was not forth coming that billing and a 14 day trial started as soon as you agreed to contract for their service.

In the quoting and contracting process, May 3, 2026, I made it very clear that I would be gone for two weeks on vacation and did not want installation to start till May 23rd after I got back. I received a good quote for Gemini Air and service for four TVs, I received a quote for the Ultimate service that I liked and accepted. I received an email confirming moving forward with service. I confirmed that installation would be on the 23rd for four TVs,

Before leaving on vacation I called because I did not receive any info regarding a date and time for installation. I was told that I would get an installation confirmation in an email.

While on vacation I received an email that equipment was being shipped.

I received an additional email stating that billing had started.

I called Direct TV to ask why billing had started when I clearly stated that I wanted installation on the 23rd and that I couldn't install any of the equipment and couldn't use the service. I was told that billing started immediately on contracting. I stated that no one told me that and if they did I wouldn't have contracted till I got back. The person said when I got back and activated my service that Direct TV would be able to see when my service was activated and I could then ask for a credit.

I activated my main TV on May, 23rd. I ran into problems activating my other TVs (older) and after 6 hrs working with tech support it was determined that I would need additional equipment or need to get newer TVs. Due to technical complications I decided to cancel service.

I called Direct TV today, May 24th, and explained what happened and to ask for a billing credit because I made it clear that I didn't want installation till the 23rd, the salesperson did not tell me that billing would start immediately and that there was a 14 day trial period. I was told that I was outside of the 14 day trial period and they would not give me a credit.

Ethically, I am very disappointed in Direct TV's business policies, trust worthiness and integrity. I should have checked their reviews and I would have seen how bad they were. As a solution provider partner to ATT it also reflects poorly on ATT. Any business relationship with both of these companies will be negatively impacted. All for less then $150. Very sad.

- The net is I wanted service to start on May 23rd.
- I was never told that billing started the day I agreed to install Direct TV service.
- Initial service on one TV was not installed, implemented and operational till the 23rd.
- I was never able to installed Direct TV Gemini Air on my other 3 TVs.
- I was never told there was a 14 day trial period.
- I was told I could get a credit.
- I was denied credit.

Direct TV was not forth coming and I was misled. They are not ethical and not trust worthy. The worse of the worse regarding business practices.