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CB Casual Dining Cracker Barrel
Cracker Barrel

Cracker Barrel review: Service, or lack of service

C
Author of the review
11:06 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I entered and was seated on March 11, 2026, at 3:27 PM. I prefer this time of day because the store is NOT BUSY. I was seated quickly, and then NO WAITRESS. I waited and waited, looking at the waitresses passing by. Tonya D. was assigned to my table 122 per the table slip I received. Three (3) waitresses kept going by, I kept looking at them for some assistance. After 15 minutes, I WALKED OUT. Maybe I would have gotten more attention if the restaurant was busy. After reviewing the other reviews and complaints, with Cracker Barrel only having a 1.2 rating, I fully understand.

Claimed loss: They have lost my business!

Desired outcome: I hope you pay some more attention to your customers.

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  2. Cracker Barrel phone numbers
    +1 (800) 333-9566
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    +1 (615) 443-9266
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  3. Cracker Barrel emails
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    307 Hartmann Drive, Lebanon, New York, 37087, United States
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    Apr 13, 2026
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Cracker Barrel Category
Cracker Barrel is ranked 2 among 23 companies in the Casual Dining category
#01 Red Lobster Red Lobster #02 Cracker Barrel Cracker Barrel #03 Olive Garden Olive Garden #04 The Cheesecake Factory The Cheesecake Factory #05 LongHorn Steakhouse LongHorn Steakhouse

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