Comcast / Xfinity

3 calls 1 hr plus. No return calls with confirmation of a service appointment. No internet for almost a month. Comcast keeps telling me it's working but it is not! Every time I call I have to go through the same process which takes an hour and doesn't resolve the problem. Last call I got a little loud but no cursing or anything. CS rep told me she was making a note I was a bad customer? No problem taking $240 a month for Cable and internet but impossible to get customer service!

Tried everything but can't play dvd . Thanks Sam Doughty

-I am a long time Comcast customer including cable, internet and cell service.
-My wife, my brother and I are all listed on the cell phone account with my wife being the account manager. We are all residents of the same household.
-My brother and I went to the local Comcast store to purchase a new phone as his phone was not holding a charge. He is a long haul truck driver and uses a phone in his job.
-The store rep in Olympia, Wa, Jessi Jones, refused to sell us a phone citing that neither one of us was a manager on the account. She stated that my wife needed to be present to be able to purchase the phone or that I would need to be added as an account manager. She noted that no chargers could be made to the account without the authorization of the account manager.
She did not offer to add me as a manager although we showed her my ID.
-We asked Ms. Jones if she could call my wife to receive authorization as my wife was suffering from a kidney infection and was confined to bed. She declined to do so. We also offered to pay for the new phone in full so there would be no addnl charges added to the account that weren't already there. She again refused to sell us a phone.
-We then left the store and returned home were my wife and I called Comcast customer service to see if I could be added to the account as a manager. The rep was very pleasant and offered to help us add me to the account as a manager. After spending nearly an hour on the phone the rep indicated I was authorized to make changes to the account and to purchase products. I'm sorry, I do not have the name of the service rep.
-My brother and I went back to the Olympia store to purchase a new phone. Much to our surprise, we were again told by Ms. Jones she could not sell us a phone as I was not a manager on the account and no charges could be made to the account by an unauthorized party. I explained our visit with the Comcast customer service rep but she still refused to sell us a phone. We also offered to pay for the new phone in full but she still refused.
-We then asked to speak to the store manager. He basically restated what Ms. Jones had told us. However, he indicated he could sell us a phone but it would need to be sent to us. We again noted our conversation with the customer service rep and our willingness to pay for the new phone in full.
Again, he refused. By that time we were totally frustrated and left the store.
-After two trips to the store and nearly an hour on the phone with a customer service rep we still do not have a new cell phone.
-I am completely frustrated with the lack of customer service and logic in not selling us a phone. What am I missing? I'm considering moving to different cell provider unless I get something from Comcast that makes sense.

Respectfully,
Steven Evert (Winifred Evert)
Account No: [protected]
[protected] or [protected]

This is regarding Xfinity Mobile. My call with customer service on 8/14/2021 at 9:56 am EST lasted 1 hour and 5 minutes of pure unacceptable treatment. The second agent I spoke with, a Level II agent was by far the worst customer service experience I have ever had. She was beyond rude and insulting. I had called in the week before asking for help with my upcoming auto-pay as I was concerned it would leave me with very little money until my next paycheck. I did not ask for anything specific other than a possible payment extension. I did not ask for a credit or to have any costs removed. I had just agreed to a payment plan for a past due balance and didn't realize the monthly bill was tied into the payment (would cancel the payment plan if it wasn't paid on time). The agent on that call granted me a $30 credit to help me out. Now, back to the call I am complaining about. I explained that the week prior an agent had given me a $30 credit to help me out, which had been applied to my past due balance and not my current monthly bill which would be taken from my bank account in a few days. The intention of the credit was to help me with the current monthly bill and asked if there was any way for the credit to be moved to where it was intended to be. The customer agent quickly and rudely then summarized my prior call as me calling in to manipulate the agent into going outside of Xfinity procedures for my benefit. I was completely caught off guard that I was just called manipulative and attempting to have the agent break the rules for my benefit. I have never had a customer service agent speak to me that way! She then kept cutting me off as I was telling her that her choice of phrasing was highly insulting. She said that she was unable to remove the $30 credit (I didn't ask for that). I told her that I had simply called in asking for help and I am not responsible for whatever actions were taken by the agent on that call. The Level II agent then went into a very demeaning tone, saying that I had willingly entered into a payment agreement for my past due balance and was fully aware of the terms and conditions of that agreement. In addition, I had received an email detailing the terms and conditions of said agreement, so therefore, I was in fact responsible for the agents actions. I asked her to clarify that, by me calling in and asking for help with the upcoming payment, asking if any options were available, that qualified me as attempting to manipulate the agent into going outside their policies. She replied "yes". She barely would give me a chance to speak and when I did, she would cut me off saying that I had to give her a chance to respond to me or she would end the call. I don't think I was allowed to finish a complete sentence during the entire call, yet she claimed that I was not allowing her to speak, although that's all she was doing. Again, I never asked for a credit. I asked if the amount could potentially be granted a short extension or to split the payment, but I was simply asking if there were any options we could explore. I was not demanding anything and I wasn't demanding at all. That original conversation had been quite calm. This Level II agent made horrible accusations against me that were highly insulting and in the end, she ended up having the $30 credit reversed, obviously because I was a manipulative, selfish person with no consideration for others and I had magically conned the agent into doing my evil bidding. Xfinity customer service has always had a reputation of one of the worst out there, but this became my #1 worst customer experience of any company ever. Even American Airlines customer service is better than this agent. I called back twice asking for her name, customer service id, some type of identifier to include with my complaint, but was told each time that they are not allowed to give out any information on the other agents. Apparently Xfinity is trying to make it impossible to make specific complaints about their agents. I understand not giving me a name, but I can't have an operator id # or some type of something that would identify who I was complaining about? I called back, a compassionate supervisor gave me a $90 credit but I was not allowed a name, agent id or any way to identify the Level II agent in my complaint. I want to know that this agents manager is aware of my complaint and listened to the call in order to take appropriate disciplinary actions.

Xfinity/Comcast/NBC/Universal has again BROKEN FEDERAL LAW. It is a VIOLATION of FEDERAL LAW to jam or block a SIGNAL

Comcast has blocked the internet pod cast of FRANKSPEECH.com broadcasting the election fraud of the 2020 Election.

Why does the last few seconds of the news get cut off right before a commercial comes on. This occurs regularly with any news show I watch. It's aggravating.i notice you don t cut any commercials short. This seems to occur in other programs as well, and it's very aggravating.

Initial contact 24 July, reported low hanging line across backyard. Was informed it was not hazard and noted request for a service call.
Called again 25 July…again unable to be advise when we could expect a date/time. Called again 26 July and was advised a date/time 08:00 on 27 July (no show/call)…repeated calls July 27, 28, 29. Again assigned a service call between 2:30-8:00 on each of those days…no show 28 & 29 July. After visiting the local x-finity store we've been advised we will get a phone call between today thru tmrw morning to get a date/time for service
As a longtime Comcast customer, who was contemplating upgrade to X-fi… I am extremely disappointed in the customer service that ‘hasn't happened.

I am NOT a Comcast/Xfinity customer period; however, someone without my knowledge ran a Comcast cable from a pedestal on my property across my grass, across my driveway, down the street 2 houses down a few months ago and after 6 complaints, I still have this hazardous cable across my driveway. I want this cable off my property period. They did not inform me nor would I have given permission to place an inappropriate cable across my property and down the street. They need to strictly have this cabling established at the house 2 houses below at 40 Red Oak Ridge Drive, Chickamauga, GA 30707 (I am a non customer at 74). I have attempted 6 calls and lengthy test messages to Comcast to get a resolve ALWAYS with the promise to have this taken care of in 2 days which has become laughable. Do I have to resort to getting an attorney to get this cable off my property? I've had numerous ticket #s given me, some for HAZARD, some for PRIORITY, whatever the customer service group deem to read to me off their scripts I imagine. Such a sloppy way to do business. J Vaughn (who is totally disgusted with this company).

Why is MTV and VH1 frequently distorted? it's so frustrating to try and watch either of those channels for the last 3 months. Don't tell I Need to Upgrade, Because I already did LAST YEAR! I pay too much for cable, than to have to put up with this! This is the 2nd time I have complained about this! I guess I need to talk to the Corporate office. I wonder how many other customers are having this problem?

i keep getting snowy reception on my living room TV only. And what's the deal with the pixilated distortion on certain channels Like MTV mostly. We pay waaaay too much for cable, to be having these problems! I haven't seen snowy reception since the TV antennnas! How is it possible that cable has distorted channels? I thought Xfinity was better than Direct TV, when it comes to reception. What happend?

On a daily basis, my internet service goes offline. I have tried restarting the modem. I have unsuccessfully requested that a technician come out to troubleshoot the problem. This problem had caused a great deal of distress for me and my home business. The internet simply goes offline in the middle of Zoom calls. It also goes offline in the midst of customer orders. I continue to pay my bill, on time, every month, and via debit card charge. I am very distraught over the daily internet interruptions in service. Please send a technician out to help me with this issue. When I call the 800 number call center, I generally am asked to reboot but the problem keeps happening.

I am a widow who lives alone. I signed up with comcast during the pandemic for emotional and mental comfort while being house bound. My company closed down because of the pandemic and I have been unable to secure employment that will overlook my age and work around my physical limitations. I renewed my subscription in Feb 2021 and informed the representative I may not be able to continue. I was informed to call when and if that time came and talk to someone.

I have had to sell my home and will live in my car for the next 6-8 mos. I was told by Teddy, the customer service rep that there was no supervisor to speak with, then he stated he could escalate to someone else but it would just go up the ladder and comcast is not responsible... blah blah blah, a well rehearsed speech.

The pandemic may have been at it's peak in 2020 but the fall out is still ongoing. Plus the variants are spreading even faster. Hundreds of businesses closed including mine. Your $70 cancelation fee is outrageous considering the reason for canceling. I am not moving into another home or apartment I am living in my car! $70 is gas and food for a week. I am not the only one in this sad and disturbing situation but for a corporation to not care about their customers especially with everything this country is dealing with is absurdly inhumane. Terry explained "comcast isn't responsible..." neither am I nor the many others struggling because of a rampant viral killer. I did inform Terry I will be sending a complaint to the BBB and the Governor of Florida. If you willingly feel it is necessary for your bottom line to create more financial harm to this senior citizen, under the circumstances, I will revert to learning social media.

What is up with only black stuff? Why only black experience and not Hispanic, White, Native American or mixed race experience. If you want to show the black experience show how it is right now where they are killing and destroying. I'm a black woman and I'm insulted at your racism. And get rid of the black racist you have pushing your racist agenda . If a white personal deleted a black person you would all be in an uproar. I have filled complaints with other companies about your racist company .

I am EXTREMELY disappointed with my customer service experience with Xfinity. I have been a loyal customer for years and am now looking at switching to another company. We recently moved and requested to transfer the service address for our internet. I was told there was already a history of service at the new address and that I could transfer the box and set up service over the phone. I attempted to do this last Sunday and as it turns out, we would need a technician to come out and do an installation, costing us $100 for his services. No issue. We scheduled the appointment for Tuesday arriving between 1PM-3PM. I never received a confirmation email so I called back later to confirm the appointment. I was advised the appointment is confirmed, no worries we will call when on the way. On Tuesday at 1:30 I hadn't heard anything and still had not received any emails or texts so I contacted customer service through the chat portal. I was advised again, yes the appointment is confirmed we will call when on the way. The arrival window passed. I contacted the chat portal again. I was advised again that the appointment was still standing. Then later in the chat was told that the tech was not going to come out at all that day. I was THEN told that there was NEVER an appointment made. I asked to speak with a supervisor but was then just transferred to wait in the queue to speak with a customer service rep all over again. I then requested again that I speak with a supervisor. I was not transferred to a supervisor but I was transferred to a member of the escalations team. After setting up an appointment for the following day and sending a confirmation email of the appointment, she advised me that the $100 fee would be waived because of the inconvenience of being lied to several times regarding the appointment. She advised that she made the notations, and after the installation services were completed, all I would have to do is contact customer service one more time, they would see the notes and be able to remove the charge at that time. Well this morning I contacted customer service and was told that higher management deemed the charges valid and they will not remove the charge and will give a $20 credit instead. So basically I continue to be lied to- I am not asking to just get the answer I want, I am asking to be told the truth and every one I have spoken to has lied or been deceitful in some way to just pass me on to the next poor soul who answers the phone. I have screen shots of all my interactions proving that I am telling the truth about what happened. I would like this company to follow through with what they say they will do instead of continuing to give me the run around as though I am not a valid customer.

on june 29 2021 11:30 am ocean city md - this is the busiest week in ocean city Maryland for vacationers - 4th of july is always the busiest week and there are a lot of drivers who think being on vacation from work means vacation from driving laws and common sense. on this date and time an xfinity driver was seen as an aggressive risk taking driver - happened on coastal highway - do what you want with this complaint but this guy / gal was taking risk at your expense - people can get hurt and property damage which would have been xfinity's fault if this driver was guilty of an accident (cause) to protect your interest, you should at the least, let this person know you require safe driving from your technical people - there are enough vacationing nut drivers already - you need to watch out for them and drive safely yourself

This company has submitted me to collections for a bill that is not mine on a rental property that I did not reside at during the time of the bill. I submitted proof of my paid bill and my lease agreement from 2018. The collections account was removed and dropped because a mistake was clearly made. Now I am receiving a notice on my credit that ANOTHER agency has me in collections. I call to find out what it is for and it's for the SAME BILL that was resolved in FEBRUARY ! This is illegal !

Bobby R. From the Xfinity store #54007 should be retrained.

I stood in line for an hour to return equipment.

After waiting an hour, I asked Bobby R….since I already Canceled is there a quicker way. She told me I can go to another store rudely!

By the time she decided to help me it took her less then a second to scan the bar code and print receipt for me to sign.

She did it sarcastically and to be dirty and malicious.

When you offer movies to rent, new movies, include a trailer to the film. What kind of company offers movies that they select to offer for rent for $ 19.99 or $ 25.00 for purchase and not include a trailer. What is the matter with the heads of this company. It seems you were all born yesterday. Too bad video stores are no longer in business. What a joke! What a monopoly. Learn the basics of customer service, your clients are paying enough. Get it together!

I've had comcast as the only cable and internet choice for 2 years. Never had any complaint until today. My service was shut off a week ago for nonpayment. I called customer service and agreed to pay $50. to turn it back on and make a payment arrangement for June 18th, today . If I couldn't make a payment of $278.00 today, my service would be disconnected. Knowing I wouldn't have that in my bank account, I waited to be shut off. Instead, I got an overdraft notice from my bank. Stating I was overdrawn of $278.00. Not once did I ever give comcast authority to access my account . I always paid online myself. I never ever used automatic monthly payments . Yet, comcast wss able to access my account without permission and
caused me to have a negative $300.00 balance. How is that legal? Without any kind of authority.

For months I frequently have to retry many, MANY, times to connect to common internet sites getting error messages like "site not found" (example CNN, or my credit union, not found - really?) or "no internet connection" or "site took too long to respond". Also while active on an internet site, clicking on a link from therein, and trying to return back to the home page I get errors like "site not found" (I was just there). From my 20+ year career as a systems programmer specializing in networking mainframe computers I am convinced that xfinity's servers (eg: Domain Name Servers) are consistently overloaded/under-sized and fail to respond. (Before I retired I was able to run traces on problematic TCP/IP connections to pinpoint response problems, but I lack that capability now so I can't be more specific.) BTW, I am not downloading movies or playing games and moving a lot of data that might cause xfinity to throttle down my service - I do online banking transactions, email, and read headlines on reputable news sites.