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CB Department Stores Burlington Coat Factory Direct Complaints #102-121
Burlington Coat Factory Direct

Burlington Coat Factory Direct review: customer service

T
Author of the review
7:04 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I went to the revere store tonight needing to return items I had purchased online in December. I was told that I would only get a merchandise credit because it had been more than 30 days even though the item I ordered took almost 2 weeks to arrive. The staff was very rude.. cashier laughing like it was a big joke and manager on told me she didn't care if ever shopped there again. Horrible customer service. I will spend what's on my merchandise gift card because I don't want an extra penny to go to this store and then never shopping here again!

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  1. Burlington Coat Factory Direct Contacts

  2. Burlington Coat Factory Direct phone numbers
    +1 (855) 355-2875
    Click up if you have successfully reached Burlington Coat Factory Direct by calling +1 (855) 355-2875 phone number 0 0 users reported that they have successfully reached Burlington Coat Factory Direct by calling +1 (855) 355-2875 phone number Click down if you have unsuccessfully reached Burlington Coat Factory Direct by calling +1 (855) 355-2875 phone number 0 0 users reported that they have UNsuccessfully reached Burlington Coat Factory Direct by calling +1 (855) 355-2875 phone number
    Customer Service
    +1 (877) 213-6741
    Click up if you have successfully reached Burlington Coat Factory Direct by calling +1 (877) 213-6741 phone number 0 0 users reported that they have successfully reached Burlington Coat Factory Direct by calling +1 (877) 213-6741 phone number Click down if you have unsuccessfully reached Burlington Coat Factory Direct by calling +1 (877) 213-6741 phone number 1 1 users reported that they have UNsuccessfully reached Burlington Coat Factory Direct by calling +1 (877) 213-6741 phone number
    Burlington Credit Card Support
  3. Burlington Coat Factory Direct emails
  4. Burlington Coat Factory Direct address
    Corporate Counsel, 1830 Route 130 N, Burlingtion, New Jersey, 08016, United States
  5. Burlington Coat Factory Direct social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
Burlington Coat Factory Direct Category
Burlington Coat Factory Direct is ranked 43 among 62 companies in the Department Stores category
#41 Marshalls Marshalls #42 Bluewater UK Bluewater UK #43 Burlington Coat Factory Direct Burlington Coat Factory Direct #44 Mustafa Centre Mustafa Centre #45 Dunns Dunns

Most discussed complaints

Not having enough cashiers
1
(opinions to this review)
 return policy problem
1
(opinions to this review)
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