Drive through
Burger King # 14800
584 Hwy 61
Villa Rica, Ga. 30180
03/10/2021, Order # 557, time 7:13 pm.
I bought 2 for $5.00, Whoppers I asked that they be cut in half.
I proceeded to the window to pick up my food and I was told by a man
to pull up and he would bring it out to me. I waited, and waited about 12 minutes and about 9 cars behind me had already received there orders and left.
So I was over this waiting game so I pulled up to the window and told the girl that I had already paid for my food and I waited a very long time but no one came out to bring it to me. I told her I wanted a refund.
The very man that told me to pull up and wait told me that I would have to come inside for a refund, I said I did not have to come inside for you to take my money. I was so angry and hungry. I told them to keep my $5.35 that I was contacting corporate. I am disable and it is not easy for me .
I just wanted to let you know that you have incompetent people there who can't cut 2 hamburgers into and give them to someone.
Desired outcome: refund / gift card
Sourdough burgers
Went to 14W Derenne Ave Savannah Ga. ordered 2 double sour dough burgers and 2 large onion rings. They weren't doubles and were awful. The bread was right out the bag. It wasn't toasted at all. We can't afford to go out often and we were totally disappointed. The meat was good we love the flame broiled taste. The next time we can go out- McDonalds here we come!
Desired outcome: Improve quality!!
Asked for whopper jr no cheese
On March 9, 2021 my husband d went to the drive thru at the BK in Matawan/Aberdeen, Route 35. The order was whopper Jr without cheese. I have food sensitivities and usually BK is the only fast food I tolerate, so I trusted them. But the product received was old, cold and with a piece of cheese in it. Old tomato, old pickles, no lettuce. Burger was saggy...
Employee
I visited the BK on 110 Lorain Road in Cleveland Ohio. The employee who is an African American female was not pleasant at all to me, I spend to much money at that place feeding my children as well as the people at my group home on a monthly basis. If it wasn't for people buying food there she would not have a job. I don't know what's the problem of young...
Read full complaint and 1 commentRotten service
The Burger King at 108 North Larkin Avenue, Joliet, Illinois 60435 has the worst Sunday managers ever... I went thru the drive thru at 11 am to order 2 whoppers and a fry, I got chicken nuggets instead. But I was already on the highway when I realized it. I called 7 times before the actually answered without hanging up. And was very rude. They said they...
Read full complaintBig Fish Sandwich
On March 5th, 2021, I went to Burger King on 3625 S Dort Hwy in Flint MI. I was really looking forward to a Big Fish Sandwich. I ordered 2 Big Fish Sandwiches with a Sesame Seed bun and 2 small order of fries. When I got home, I seen that they gave me a Whopper Bun, no problem until I looked at the fish. It was about 1/8 th inch thick with one of the corners cut off, and it looked like a postal stamp setting in the middle of the Whopper Bun.
My survey code is [protected]-011720
Needles to say, I was disappointed because I've always loved your Big Fish Sandwich, and couldn't believe the lack of quality.
Desired outcome: Resolution, I don't want a free sandwich, I just want you to bring back the old fish sandwich
Unable to order for over 6 hours
Am going to try again. I ordered a bacon cheeseburger at 4:00 said their menu board was down went back five hours later still couldnt order why didnt they just turn off the lights instead of making me wait to tell me I couldnt order? I eat there every day and am not used to this type of service. I can always go to hardees. Please use some common sense. A bacon cheesburger is only 1.00 how hard is that to figure out
Incomplete order
Date of incident 3/2/2021
I placed an order for delivery & when my order came part was missing. I had ordered Onion Rings which I paid for but did not receive. I am retired & on a fixed income. Every penny counts with me. Seldom do I splurge but when I do, I expect good service. Which you don't find much anymore. Looking forward to this being taken care of.
Desired outcome: refund
I was robbed of my money for food I never received
I took my mother out to your Burger King at 5293 at 2500 S. IH 35 in Round Rock Texas on March 1st 2021 at 1:57 pm and I have never had poorer service in my life I had to drive throw your drive throw 3 times and was asked to then pull my vehicle to the front and you would again try and get my order correct and you would bring it out to me and 45 minute...
Read full complaintEmployee safety and health concerns
To whom it may concern,
I'm a frequent long time burger king customer at multiple locations. As i've been watching and listening to some of your great employees trying to work hard, for example "scrubbing floors w/masks on 'and trying to breathe in the process. I understand the current 19 health concerns"?, but, work could be done by applying 'some common sense and logic' w/out wearing masks so they can inhale and exhale correctly and not jeopardize there own health in the process by wearing masks while performing certain tasks. I respectfully challenge you to investigate some of the health risks caused by obstructive breathing from prolonged use of masks! If 'the cov19 precautions (masks) create health risks for health employees, well'whats accomplished!? Thank you" concerned patron.
Product/service
The Burger King in Eloy off the freeway 10 is absolutely terrible!!! There food taste like crap, asked for cheese on my fish sandwich and whopper and They charged me for only the one sandwich. Did not get cheese for either one. I said no pickles on my fish sandwich but there was pickles. I will never go back to that Burger King ever! It is number 5371...
Pricing and clarity
Tried to buy a sandwich only if the new sourdough king - shown on sign as a single being part of a mix and match 2 for $5- Opted for the double, which had no price listed. Then told that it would be over $9- for that sandwich??! Went inside and was met with a flat ‘ya whatever that's what the price is I don't price them'. From the manager. This is why...
Read full complaintHelp
No survey code on the receipt :-(
Read full complaintFood.
I ordered four sandwiches and on both of my chicken sandwiches, My bread was completely burnt! Black, chaired and hard, could not bite through it. There is no way the server could miss this. Nor can say this is to any standard! Would they eat a black slice of bread from any location, fast food or restaurant! Someone should train the staff on quality of food being sold.
Wrong order and waited on coke
Ordered a whopper and a diet coke, no fries just the sandwich. Was given a bag and asked to pull over to wait for my coke. I waited 5 min then called and he was walking out as I was talking to the person that picked up. I reached in to get my straw and found fries. I reached further to get whopper and found two small hamburgers. By then I was on my way home so did not take back.
Read full complaintHand breaded chicken sandwich
On 23 February I ordered three Hand Breaded Chicken sandwiches. When I got home I found they were cooked dark brown, were dry and did not taste good! I ordered one on Sunday 21 February and was impressed how good it was! Now I am disappointed! The crew was friendly and greeted me when I pulled to the drive thru window! I was happy with other order
Read full complaintRude employee
On my 2-14-21 & 2-20-21 stops at your store # 3544, the person that waited on me was loud / boistrous... Yelling at fellow employees... And disrectful - even rude to customers. A short, overweight, ' young ' male - { I didn't get his name {;-/ }. Refused to serve a customer that had been the only one in line at 10:25 a breafast item at 10:31because "he" -...
Read full complaintDrive thru
This morning I popped in and ordered a ham egg cheese biscuit with a small coke. I got a Bacon egg cheese biscuit with a medium dr. pepper. I usually drive out of my way to go t o this BK at 17082 Airline Hwy Prairieville, La 70769 because they NEVER mess up and they provide excellent customer service. But the past several months they have lacked severely...
Read full complaintCleanliness at winchester va store on valley ave winchester va 22601
I went to drive thru first, I got a whopper cheese only when I opened it looked like someone took a bite out of the meat patty so I returned to the store went inside and wow I have never seen a restaurant as dirty as this one, and I'm 58 years old I have seen a lot of them I walked up to a counter that had spills on it then where they turn around it get your food that counter was covered with spilled fries even fry cups laying on there side, paper trash ect... only 3 people working but 4 workers in dining room on there phones. I showed the girl there my sandwich she said yea our broiler does that do you want another one at that point I said no thanks could I please have a napkin she grabbed a bag filled it with napkins and a fork then I noticed she threw a pie in it I guess for my trouble, on the way out I looked the store over filthy dirty open tables all dirty floors dirty you name it. this was no small problem you have a management problem here!
Desired outcome: valley ave winchester va 22601
Hair in hamburger
I was traveling to El Paso from Buckeye Arizona to see my cousin who has a health issue. I stopped to get gas then saw Burger King thought I get something to eat. I went in and was helped. I ordered a whooper with cheese and a drink. I started looking around noticed how dirty the floor was and the kitchen back area. I thought to myself should have really...
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