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It has been over a year since I paid an estimated amount for a colonoscopy. I have been calling and emailing with no avail. Finally today after making 3 calls, 1 quickly said there was a refund coming but couldn't send me confirmation so I called again. This time I was asking for a manager and then I was transferred to a Refund team, they said a refund was in the works. Don't Give UP! The last person from the refund team sent me an email showing there was a refund in the process. I also contacted my insurance company to let them know. They were also contacting them but I got through first. So, if you need support, contact your insurance company also. Nobody should be double paid. I don't know if the doctors realize this is being done.
Keep Trying! I wanted to give you all hope.
Recommendation: Don't give up requesting a refund if it is owed to you.
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Oh, I am so relieved you finally got that email confirmation! A whole year of chasing them — that takes real determination, and I’m proud of you for not giving up. Thank you for sharing exactly what worked: asking for a manager, getting transferred to the Refund Team, and looping in your insurance. That’s going to help so many people who feel stuck. You’re absolutely right — nobody should be double paid. And I love that you ended with hope. Keep being that voice for others. You’re wonderful.