Bank of America

Identity theft fraudulent activity.
On 8/26/2021 I was in custody with the US marshals I was held till court and released 11/23/21. When I tried to log into my online banking my username and ID would not work I waited till after the Thanksgiving holiday 11/26/2021 and brought my identification to see what was wrong with my checking account I was told that my account have been taken over my username and password telephone number tied to my checking account and email address as well as my postal address had all been changed in my balance in my checking account was in the negative I worked with the bank for 3 1/2 hours filing the claim I faxed over the police report made court document showing that I was in custody from such time I faxed over the Postal Service or someone had changed my postal address to reroute mail to another address charges in the claim were utility bills to one address in Chino California another utility bill paid at another address in Riverside California charges made to Victoria's Secret for $350 ATM withdraws for $400 consecutively and repeatedly until my account of $6559 was in the negative I've been in contact with Bank of America every day asking anything I can provide them to clear this situation up I've gone above and beyond my part to help rectify this situation.. The fraud department in the claims department have been rude and unhelpful. I was told by the fraud department to call the police and ask for a subpoena the police department doesn't even issue subpoenas A court does i've talk to the detective assigned to the case he said that the fraud department has not reached out to them in anyway and only through them what do you have a lead to go on considering they have video of ATM that money was withdrawn from they have voice recorded calls or someone called in to change my information I need help on this matter that was my life savings

I had a debt collector that reached out to me name is Diane Castillo. Gave me her number of 1877-430-1431 ext. 438084. Available 6am-2:30 Mountain Time. If I called twelve times and documented it was more. when you call the ext. It goes to box 455? A general mail center. I explained after booking two appointments, letters, that I took a cash advance once at bank center for 1, 500.00. Even the teller said, oh gosh the interest is awful here! (I did not know). I have been making payments on this since 5/24/21. from $100 to 85.00/month. I will not pay for the stolen card I had. Of $3, 0009.82, which they included the $1, 500.00, from 5/4/21! If you call they tell you to make another appointment at bank center, which must be done online only. Takes a month to one year! And yet, if you find a Bank of America in Melbourne, Fl., which are not around. they are closed down. If open, no one inside them that will help you! Which I did, in Indialantic, Fl. The Vice President can't help? So he gives you his card, says call me back and I will try and help! They sent a new card in June, he says call the number on back of card, all I can say? Really? They say, okay we'll try and review it again! All reports done to credit bureau's FTC.0rg, IC3.0rg (fBi) theft site. You name it I have done it.

You have close the three branches with in distance to me along with atm machines. Quite the travel to existing branch and always crowded because with the closers everybody is at this one. You want my direct deposits dont make it such a project to accesses my money. Very very not customer freindly. people are talking time to move the money to banks with local branches and customer friendly. No joke

Case Number 211014CR0025494
number of people in contact with at BOA
Trevor Wiggins
Holly O Neill
paulina Romero
Joseph Domenicone
CEO Bryan Moynihan...incorrect email address supplied?

Case number supplied should have all relevant details attached to it?
Almost 2 months ago, a BOA agent Paige McKean gave incorrect advice in sender transferring money into my USD$ account in the Isle of Man.
She advised that because the exact fee due by sender was not available by my bank, she would have to convert money from dollar, to euros, and back to dollars. It was explained that my receiving bank does not charge any fee/taxes to receive money. Therefore there was no fee available, it was NIL. STILL AWAITING PROOF OF THAT COMMUNICATION WITH MY BANK.
BOA chose to convert anyway, costing beneficiary $1231.37, thereby making money from the transaction. I want to be reimbursed that money as a matter of urgency. BOA unwilling to do this, and have since sent me an email to stop sending queries and emails, as the matter has been resolved. IT HAS NOT...and that they would not respond to any more emails from me.
Talk about bullying.

Who issues debit cards with zero security on them and then has the nerve to say "those transactions you have disputed they are yours". I have watched over 8, 000 waltz out of my account in various ways. Online shopping, ATM's and in person shopping sprees with what appears to be a homemade card. Super easy to do if your'e a criminal. All you need is a piece if plastic because that offers the same security as the card BofA issued me. I have disputed these charges now for over a year.

BofA would come back to me and say "sorry those are your charges" I knew they weren't so I would reopen the dispute. I asked how they came up with the idea that these charges were mine and I was told they look at a map and the proximity to where my home is and where the fraud took place. Yes you heard it they look on a map and decide that way. I shared with them that whomever has decided this has never lived in Los Angeles. I have a BofA half a block away (guess they missed that on their map) Why would I drive for over an hour to use an ATM? So now my claim is on round 3. And I have decided to be proactive and start calling the companies myself. Thus far I have gotten more money back on the charges BofA swears were mine then BofA.

I have also filed a complaint with the Office Of The Comptroller. They are the branch that oversees banks. They will investigate your complaint. I sent the CEO of BofA Brian Moynihan an email sharing my thoughts on them holding $8, 000 from me. I told him if I can get my account credited by these companies your bank swore were mine and clearly they aren't then why not reimburse me and let your employees get your money back. 8k may not seem like a lot to the CEO but to me it is vital.

There was no reason for the claims to be handled this way. And since my card number was stolen I have been given warnings by my security system on my computer that my info has been found on the dark web. Thanks BofA for the bonus.

They closed my account due to "inactivity" (just paid the balance off 5 months prior) and "high balances/utilization" on other cards that have nothing to do with them. My payment history is excellent as I never miss a payment nor am I ever late. Just pissed off because it's Christmas time and I was literally getting ready to use the card. They can rot in hell.

I opened a new checking account because my place of employment uses Bank of America and thought it be a good idea to switch. I did everything correctly online, received an account number, deposited a check via mobile check deposit to cover the opening fee. A few days later, I was trying to open my mobile banking app, and it wouldn't allow me too. So I called since I apparently "locked" myself out of the account and was informed by a customer service rep that my account was closed because they couldn't verify my identity and had to go into a branch to open an account with 2 forms of identity. I was more upset that I wasn't informed via phone, or email to contact the bank and I already set up my paycheck to go to this bank account, which I was informed that I would receive a notice in the mail, and have yet to receive anything informing me and now my mobile check I cashed at my bank was returned unpaid, along with their bank fee, for Dup presentment. I reached out to customer service today, which a lovely representative informed me that my account is finally getting closed today (what a coincidence) and funds will be sent out in a cashiers check within 7-10 business days, which leaves me without money until Friday when I get paid.

Someone at Spectrum, or some hacker, stole my debit card number and paid his spectrum bill with my card. I spoke to someone on the phone who clearly did not understand what I was trying to say about what happened. She did not enter it as a fraudulent claim but as a wrong charge claim. So, the claim was reviewed and denied.
Bank of America sent me the denied claim and reasons why which included the proof; a Spectrum bill with the charge that was taken from my debit card number and credited to this man's account to pay for his over-due bills. It included his name and partial address, who by the way lives in another state. Some genius in the claims department at Bank of America said it was a valid charge and closed my claim. The money was withdrawn from my account before I had time to provide proof of the fraud.
I submitted my paperwork to the bank in person to be faxed and they contacted me indicating that a Fraud claim would be opened. I received the temporary credit once again and I finally received a letter dated November 22, 2021 that the claim had been resolved in my favor. Mind you this all started in late August!
Today I looked at my bank account and noticed that the money had been withdrawn again! This time the message said it was closed and withdrawn from my account because it was a duplicate claim. WTH! I spent an hour on the phone being transferred once and talked to a guy who saw the very obvious error some idiot made in the claims department. He said it would be reopened by his manager but that would take 24 to 48 hours. So until then, I am out $234.48. I have to trust that someone will finally get it right and stop F'ing with my money and wasting my time. I don't much like wasting more time by making a complaint, but this whole process has been such a nightmare that I had to show the incompetence of some employees who work in the claims department at Bank of America. I am very close to taking my business elsewhere.

You lost my renewal credit card, now I have to call all my merchants and issue a new number to them. I will be canceling my ties to your bank as of today and I hope you have a nice day in your world of deficiency of service. Ican no longer do buisness with you because of you lack of great service and wish to withdraw my monies and all ties to your firm.

I placed a 1000 check in my account on 11/29 I was by the teller that there would be no hold funds would be available next day. When I checked my acct next day they put a 9 day hold on my check. I went into the branch to resolve my issue with a branch manager on Bustleton Ave in Phila and was told they could not help nor remove the hold. They also called back office and was informed that they were not sure as to why the hold was placed but could not remove the hold. I was told if I needed my funds immediately to have to check canceled by the payee. When I informed the payee of the scam BOA was running they immediately tried to cancel the check but was informed that the check was already cleared by BOA. SO IF BOA HAS MY FUNDS WHY ARE THEY REFUSING TO GIVE ME MY MONEY TODAY 11/30. This banking institution is a scam and I'm sure alot more customers are experiencing these issues. This account will be closed today and I will be reporting to the better business bureau of their negligence with assisting customers.

I had a fraudulent charge of $49.95 on my card on 8/21 posting date 8/23/21 from LPRTSVC. neither the rep or me could find the company. Over the past several months I have talked with three different reps in their fraud department. They sent me a new card and held the transaction. Eventually they claimed I that it had been delivered which is complete [censored]. I asked they they provide me with a physical address and a description of what I allegedly ordered. About a month later they sent me a tracking number from USPS.

I know exactly what happened. I ordered a camera from a Home Depot scam (I do shop there often) for $6.95 shipping on 8/18. When I looked at the detail for the tracking number 92001901755477000679818185 the shipping label was created on 8/19 a day after I ordered the camera. I buy a lot of stuff online and have never had a vendor ship before they got payment. What happened was the scam shipped a camera for cheap then used the tracking number for that to 'prove' I had received the merchandise which was allegedly from 'Big House Muscle'. www.bighousehealthy.co. When you try and access the site it says' The site won't allow'.
The last rep I talked to said he fell for the same scam and the charge would be voided.
Card number ending in 1179.
Charge back case ID: [protected]

11-27-2021,
11:00 AM
My companies have a history dating back from Arizona Bank, to Security Pacific, and now B of A, some forty years or more.

I intended to make a deposit to my company account this morning at the B of A located at 9910 West McDowell Rd, Avondale AZ 85392.

First there was one teller behind a single window, four people ahead of me to make transactions. Bank personal were in and out of the main salon with no reaction to people waiting for a teller. When I left there were 17 people in line for that one teller!

I was ask if I need help with a deposit and went to a second terminal with a young lady. She took my deposit and deposit slip, stating that the amount was to large for her to authorize, left the main salon entering the back of the building.

I waited some thirty minutes or more when she returned stating they were trying to get authorization for the deposit. After another fifteen to twenty minutes a young man returned with my deposit stating he could not get authorization. I took the check, with deposit slip and left.

The amount of the deposit was and remains $1, 143609.53.

First it is deplorable that a bank would allow clientele to build up, additional representatives in plain site and knowing full well there are people standing in line, out the front door, and not caring to add counter personal, tellers, to remedy the problem.

The second question is why I could not make a deposit? I know first hand that the bank will hold my deposit for ten days, free usury, while they receive the funds directly from the other bank the same day? Every year I make a large deposit from this same company, and others, the bank holds the funds 10 days, even though B of A receives the funds from the other bank the same day as the deposit.

The reason I know this, is the company who's check I received and deposited has informed me their bank account was deducted the exact amount of the check they provided me on that very same afternoon that I made the deposit to my bank.

A simple enter bank transfer, via computer! Allowing ten days free usury!

I did not apply for benefits thru California Bank of America EDD .
Someone else did using my name and SSN, and they know my e mail address
Where did you send the EDD card to in first place ?
It was you who did this and you who closed my personal account also.
Even though I have done nothing.
Who ever you sent it to has taken $12, 000 so far.
I have e mail receipts to prove this.
I know the card is blocked now.
So whom ever cant take more.

I call this fraud...Plain and Simple

I sent a international money wire transfer out of my savings account for $10, 000.00 and through my Bank which is Bank of America. My recipient can't get the money I transferred because it needs a couple things fixed on the transfer per his Bank. And Bank of America Service Centers never help me solve my problem. And everytime that I call Bank of Americas Customer Service they all give me different answers. I'm getting fed up and ready to close my Bank Accounts. I have been a loyal customer for nearly over 30 years. I feel like I want to take legal action against them. Thanks Ken Holliday

I received a letter from Bank of America Prepaid claims department on October 27th 2021. The letter stated " We've completed our review regarding your claim and have credited your account for $14, 056.94. It never posted! They put $ 900.00 into my account as a charge dispute but that was it.
I spoke with a supervisor several times and pointed out that my claim was for half that amount. It was looked into and I was told it was duplicated for some reason, but now it was corrected. So, 3 1/2 weeks later, still no word. I called last night and I was told that 90 days has passed so the claims department has run out of time. I guess there is a time limit that they go by.
So, that pretty much sums it up.
Thank you for your time
Sincerely Wendy Lodge

Today, I learned from a report made by a Texas Congressman that in California, Bank of America is or has contributed to Non-Profit Organizations who are now engaged in Illegal distribution and transportation of Illegal Immigrants into the United States who have violated our immigration laws.
I am a Preferred Rewards Platinum Honors Member and I am greatly concerned that my financial institution may be involved in this sort of thing.
I would like to receive, as I'm sure many other banking clients would, an explanation from Bank of America's Senior Management concerning this matter.
Respectfully,
Charles Demack

On the weekend in November I suddenly got locked out of my boa account they closed me with no notice and or explanation It was an executive decision When I called reps were so rude all of them and they could not tell me why .I need someone to contact me from higher up to contact me asap this put me in a awful situation I am being treated like a criminal.I have always had trouble with my phone as well with it being bugged or something ver very strange would always act strange when I would call or in using the app What is going on I still have no answers . Extremely rude unprofessional and I just don't get it no warning no letter etc it has been almost 2 weeks

11/12/21 I was charged an overdraft fee on my account which was positive and this led to my account turning negative. They then charged an additional overdraft because it was negative, which again, was their fault in the first place. After a half hour of waiting for someone, I was able to speak to someone I could barely understand. Her lack of care was apparent from the start when the first thing she did was put me back on hold. They then told me since those charges were pending, and wouldn't be able to help and that I should try again tomorrow. How is this even legal?

My fathered passed I'm benifciary on BofA acct and Merril Lynch acct.
I'm the only son made appointments for BofA and Merrill Lynch. Brought Will and Death Certificates, filled out all paperwork, signed multiple documents, notarized and faxed/emailed paperwork with banks officers.
Two weeks later on Veterans day 11/11/2021 I get an UPS package asking for all the paperwork I already completed to be completed again from Merrill and not a peep from the BofA side.

I opened a credit card while booking a trip on Amtrak in 8/19/2021. I received the credit card with a $9, 000 credit limit and used it once to book the trip. I waited for my statement in the mail so that i could set up ACH payment through my checking account. I did receive other mail once with checks to use to pay bills or transfer balances which i did not use.

on November 9 after still not receiving a statement by US Mail i tried going onto their site to create an account so that i could retreive statements this way.

i called and informed Customer Service that i have not received a statement and tried creating an account on line and was told my account was locked. The customer service was more than happy to take my payment over the phone but would not waive the late fee of $29.00. i asked to speak with a manager / supervisor and was told they could not waive it either.

I paid my credit card off of $394.50 which included a yearly membership fee and closed my account.

i then spoke to a supervisor who told me that he could not waive the late fee either it is company policy.

what a sham this is.

Sharon Taggart,