Atrium Health

I was given an appointment by their call center with a doctor not appropriate for me. This doctor asked me inappropriate question of sexual nature I called Atrium Behavioral Health's phone number to ask about seeing a therapist for anxiety. During the initial pre-screening with I clearly explained that I do not have a history of mental illness or suicidal tendencies and that I was seeking a garden-variety therapist for anxiety. I was scheduled with Max N for Jan 18, 2021. During my virtual visit with N, I again explained that I was only seeking to talk with someone about my anxiety related to my chronic illness. But in response he began aggressively harassing me with questions about suicide and what felt like accusations that he suspected I might be suicidal and saying that "he was considering sending the police to my door". To say that this was inappropriate is an understatement! I immediately told him I was uncomfortable with this attacking questions and that I DID NOT want him as a therapist and that he needed to assign me with someone else. I repeated this several times. He then asked me if I had been sexually abused and other completely inappropriate and aggressive questions that had nothing to do with my chronic illness. I then terminated the session, again reiterating that he was making me extremely uncomfortable and that I DID NOT want him as a therapist. The following day I had appointment with a PA at Atrium Behavioral Health, Russell L for a medication review. During this virtual I told him what happened with Max N and he told me that in his opinion Atrium Behavioral Health did not offer the type of therapist I was seeking and he recommended that I go to a therapist at another practice, which proves that ABH had no business ever scheduling me an appointment with Max N in the first place. Two weeks later I received a bill in the mail for $412 for this travesty of an appointment. Also, I recently scheduled a phone visit with my primary care doctor, also in the Atrium system about an issue completely unrelated to mental health. I was first told by her nurse that before I could speak to my doctor I had to answer a lengthy series of questions about my mental health before I could speak to my doctor due to the fact that I had interacted with Atrium Mental Health I am now flagged in their computers as a possible suicide risk. And from now on, any time I have any interaction with my primary care doctor (an internist, NOT a mental health professional) I will have to have this so-called mental health screening first!

Complaint filed:quality of care, quality of service, & in fighting amongst staff while I was very sick in the Hospital. Complaint taken, no response. 1.No Bathroom. A jar only to pee in, and No assistance with using this. Had to walk back n forth to the sink to use, while suffering extreme vertigo and vomiting. 2. In fighting amongst Nurse and Nurses asstant. Asked them to STOP and the Nurse continued to complain about their issues. I said, I don't care about what is going on, I am trying to rest and get better and I do not need this! The nurse went on to continue to EXPLAIN WHY they were so upset with their assistant, and again I said I don't care! STOP IT! 3. Wife not allowed to be at the Hospital dur to Covid restrictions, Iand received ZERO info, calls to update her or info. She had to repeatedly call for info and updates. ZERO communication from Hospital staff to my wife, despite her repeated requests for updates. When she DID speak to the night nurse (she believes his name was Eric) he left her more worried, concerned and confused based on his responses which demonstrated a total lack of care or desire to offer clarity. 4. ZERO resolution of symptoms. No intrest in figuring out what was actually wrong, went on assumptions of possible food poisoning. Got me hydrated and sent home with no diagnosis or real follow up plans. Subsequently had to go to PCP and have repeat EKG and referred to MRI for additional head scans to be sure Hospital didn't miss a stroke on CT, as well as a referral to ENT. 5. ENT is who, through symptoms, diagnosed labryinthitis (inner ear infection) and put me on a course of steroids which ultimately is what made made me improve. Additionally was put on antibiotics course to rule out bacterial labryinthitis. 6. The Hospital doctors made investigative efforts to figure out what could be going on, didn't bother to test stool in ER to confirm or rule out food poisoning. Only ruled out obvious reasons such as stroke, though didn't preform MRI, only CT. Seems they'd treated for dehydration only and the nausea and vomiting and sent home. 8. Ineffective communication by Dr's and Nurses. Couldn't understand what was really happening and unable to fully advocate for myself. I finally got some answers when my wife did a video chat from my phone with one of the nurses. The room was BRIGHT, Noisy, and the arguing and in fighting brought into my room was disturbing and totally unprofessional. My wife filed a complaint in SEPTEMBER and is now the end of Nov and we've YET to get a response for our request to dismiss the charges. My wife has placed call after call and email and I've given permission several times for them to speak with her yet the man handling the complaint NEVER responds to any calls or emails. Filling the ComplaintsBoard.com complaint due to the fact that we still have ZERO update or correspondence and clearly they don't care about making this right!