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Asurion

Asurion review: Factory reset my ps5 without warning

T
Author of the review
12:08 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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I sent in my PS5 because it was broken, and somehow Asurion managed to make the situation even worse, which I didn’t think was possible. Instead of actually telling me anything, they sent it back to me factory‑reset, like wiping my entire system was some kind of solution.

No warning.
No explanation.
No accountability.
No text.
No call.
Just a blank console and a shrug.

It’s honestly impressive how a company can advertise “expert repairs” and then return a device in a condition I didn't want

Recommendation: If you value your data, your time, or your sanity, avoid Asurion. They don’t fix problems; they erase them and hope you won’t care. Because oh well, to them? Time, memories, and money are worthless because they wanna maintain that corpo slop image.

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    648 Grassmere Park Ste 300, Nashville, Tennessee, 37211-3667, United States
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Asurion Category
Asurion is ranked 23 among 383 companies in the Insurance Services category
#21 Hagerty Insurance Agency Hagerty Insurance Agency #22 AXA Equitable AXA Equitable #23 Asurion Asurion #24 Star Health and Allied Insurance Star Health and Allied Insurance #25 Blue Cross Blue Shield Association [BCBSA] Blue Cross Blue Shield Association [BCBSA]

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poor service!
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