Ashley HomeStore

I ordered my dining room table in July 2021 and it is still yet to be delivered. My first email stated it would be delivered on October 8th and received another email in September stating the delivery date had changed to Dec 6th 2021. I have received NO additional emails since that time and have been on the phone, chat and emailing on a regular basis only to be jerked around and told "I understand its frustrating." This is beyond frustrating. Do not sell my a table for thousands if you have no intent on delivering it anywhere close to the date given. When asked if there were other options I was told that I could PAY to return the chairs. This has been the worst costumer service experience I have ever dealt with. Despite the thousands I have already paid, I will NEVER be buying from Ashely again and would advise anyone thinking about spending money here to go else where. We are now in a position where we are stuck continuing to wait, as we cannot wait even 4 weeks (a reasonable time) for another company.

I have reached out to the BBB as well. I purchased furniture 3/2018 along with a warranty/insurance from Montage. The salesman failed to register my protection plan at time of purchase. Went to use my protection plan 2020 and was told that Ashley was under new ownership and could not register my protection plan to get new furniture. I complained to BBB 1/22 and got a call from Ashley stating they issued me a refund of the protection plan which I was not notified prior nor did I agree to. I have emails, receipts and documentation stating I purchased the protection plan and what it included as well as emails with lack of transparancy or effort to get this resolved. All Ashley can say is, here is 250$ and if you want your furniture fixed I have to pay for someone to come out. UNETHICAL

I purchased an electric reclining leather sofa set in 2019, I also purchased the 5 year Purple Protection plan. The electronics in the sofa quite working so I called the Lubbock store and expressed to them I need to get my soft repaired. Ashley in Lubbock said I needed to contact the Purple Protection plan since they only warranty the product for 1 year. I contacted Purple Protect Plan and they had no record of my purchase, the Ashley HomeStore didn't upload my information to Purple Protection Plan folks. I have been working for close for a month to have someone from the Lubbock store to look at my sofa, and still no luck I'm just getting the run around. Either one of the service agents forgot to put in the service call, or there wasn't enough information put into the service call, or I to pay for parts when they didn't even know what parts I was needing to fix my furniture. This has been so frustrating, hopefully I can get my sofa repaired soon.

I purchased an expensive bedroom set from Ashley and also their 5 year warranty plan (Supposedly through GBS). I tried over 6 months ago to get the rails fixed in my bed as my mattress is now being held up by bricks. The people at the store repaired one side of the bed's rail previously the other side was also poorly put together. I was told to email a copy of my invoice, which I did. Still no response. Filed a claim with BBB and Ashley referred me back to the warranty company. All I want is my bed fixed or just give me a refund.

Ashley home store 7780 s cicero, burbank has engaged in price gouging and deceptive and misleading practices were used to secure sale including lying and misleading about delivery dates and I cancelled after 72 hours, to me I was refused to be seen by a manager a day later as one could not be located and finally after visiting store 2 more times, on 1/11/2022 I was seen by a "manager" who refused to identify themselves, I refused a price match attempt by ashley manager on this day because I no longer trust or will do business with this merchant.
I was also given paperwork on 1/11/2022 that seemingly refunded the amount of
$ 5262.01. Also a added random cancellation fee of $494 which was cancelled per paperwork I was given by a manager who seems now to have lied and given me a false paperwork to falsely waive cancellation fee and paperwork. Which I have in my possesion my synchrony account has no record of the refund of $494, I maintain this is blatant consumer fraud, the ashley amount remains on my synchrony account for a product I dont have or want, synchrony a private label card claims to need 90 days to review charge, but in meantime im indebted and would be required to start payments, its seems the card company is cooperating with the fraudulent behavior of the merchant, no other credit card companies I have used operate in this manner, unauthorized charges are swiftly corrected and investigated, I never agreed to any cancellation fee contractually, I was assured the entire amount $5756.01 would be refunded to my card. I was promised the entire amount would be removed completely off my synchrony account which could damage my credit and good name for a product I never recieved. This is complaint im forwarding to illinois attorney general consumer fraud division if $494 is not refunded as per your paperwork

On 12-28-21 My daughter and I went online to look for a dresser and night stands for the apartment she just moved into. We saw what we wanted at Ashley Furniture, so I ordered it. When it came, the boxes seemed very small, especially for a dresser. My husband told me a lot of times when you have to put things together, the boxes are small. We haven't opened the boxes because we will have to take them to my daughter who lives about 4 hours away. I kept looking at the boxes and I was too confused as to how a dresser could be in such a small box, so I went online and found the size of this "dresser". It was a little over knee height tall. I have never seen a dresser that small and it would look ridiculous in her bedroom. I called Ashley furniture in Springfield, MO. She told me she couldn't approve me bring it back to that store for a refund, so she gave me a number to customer service. I called and was put on hold for a very long time, just for her to come back and tell me I would have to ship the boxes back in order to get my refund. These boxes a very heavy and would cost a fortune to ship back. I would like to bring these to the store in Springfield, MO and either get a full refund or at least be able to pick out a different dresser.
[protected]@hotmail.com

Customer: Amparo Lopez
785 NW 131 Ave
Miami Fl. 33182
Acc.#[protected]

Ref:P907300A701DWBE4G

My email - [protected]@bellsouth.net
Cell-[protected]

Hello, I am a current employee of this company so I would prefer not to give my name. I am currently employed at the distribution center in Phenix City, Alabama. I have complained to the supervisor, but nothing has happened except they pulled the coworker into the office and talked to him. He comes to work drunk and continues to drink on the job all day. During the day, he will go to the store and buy more alcohol to drink while at work, but he pours it in a cup so nobody will ask any questions. He smells like alcohol daily. I have reported this to the supervisor (Shannon) at the warehouse, and he has also stated he smells alcohol on him. He is very quick-tempered and has had altercations with two ppl on the job, one being a supervisor (Shannon). If you pull his time card, you see he is always late. He was arguing with a supervisor (Shannon )about his punctuality. He comes and goes when he wants to, and nothing is said. On our 9 o'clock break, he will leave, and he be gone for about 2 hours. When he comes back, it's usually around 11 o'clock lunchtime, but he will leave again for another 2 hours. He does this every day. He has told me another ppl when he is on the truck, sometimes they get back at 4:30, but because the warehouse is close, they will put 6:30 or later on their timesheet. Customers have even called the warehouse and stated they smelled alcohol on him while he was delivering their furniture. One person has started he was drunk when he delivered their furniture. I want a safe environment for myself and should not be subjected to his actions while drinking. I have been with this company for a long time and would like to continue with them, but I feel like somebody needs to be done. His name is Chico Blick. Please help with this situation. Calling you is my last option before submitting my resignation, and I don't want to put Ashley furniture out there about their employees.

I purchased a bedroom suit 12-24-121 sales order number [protected], customer number TENNP12527 invoice total 1718.85. This included a $199.00 warranty. I then purchased living room furniture 1-5-16 sales order [protected] customer number TENNP14018 invoice total 1877.91. This included 219.00 warranty. I was advised once 5 years past if I did not file a claim on the warranty, I could use the funds towards furniture. Well it is past the 5 years and when I tried to use the rebate I was told:
1) I had to spend a minimum of $500.00.
2) I could not combine the rebates, that I would have to purchase two separates each for $500.00.
THIS IS NOT WHAT I WAS TOLD WHEN I PURCHASED THE WARRANTY.
Please respond within 10 days.
Pam Tennison
[protected]@yahoo.com

Ordered a sofa, love seat, coffee table and reclining bed on December 12, 2021. The bed was delivered. We were told the others were back ordered and we would receive by mid January 2022. Today, December 31, 2021 we were told we would not get delivery until March 27, 2022. First, why have furniture displayed if it's back ordered. Second why tell us mid January it that was not the case. VERY POOR CUSTOMER SERVICE. I was scheduled to be out of state the end of February until end of July. Now what do I do. Will they pay for a flight for my husband and I to come back. We will be 16 hours away

Purchased a bedroom suite September 2021, was told the product should be in by the end of November, then January, on December 29th I was on three separate calls at once, customer service x 2 and the store... all three gave 3 different dates, after almost an hour on the phone and them talking amongst each another while I was trying to have some sort of dinner with my family, I still have no idea what the "protentional" date will be, well first January 26, then sometime in March then same conversation then February 24th, three dates in one phone conversation with three Ashley representatives, that would make it "potentially 6 months, you would think someone was walking it over.

I am waiting for rails. The headboard foot board and two dressers are in and I am waiting for rails of all things if they are being truthful, somewhere off shore in some container WTF,

Poor customer service. Four months and no furniture. This has been a nightmare. Many deliveries with no furniture, broken furniture. Entire order was to be delivered, no kitchen broken bed rails. Took off work two days. I am a senior this is ridiculous. Now they say April for my kitchen. No one answers the phone. I had to drive all the way to the store to speak to some one. Then they say 10% restocking fee! I'm not paying a restocking fee on something they never even have in stock ! I have an illness that is brought on by stress. I am getting sick over this. This is senior fraud. Cancel myorder...