Arlo review: Essential cameras

I have been using Arlo Pro Series 2 for years. The product is good/adequate when it works. The downside is I have had numerous problems with the cameras and get zero help from customer support. Their version of customer support is to send you to a website with very lengthy troubleshooting actions/descriptions that may/may not be relevant to your issue. It’s usually the kind of issue that could be corrected in a matter of seconds if you could talk to a customer support technician. Instead, they put the impetus on the customer to figure out what is wrong with their product. In the past I had to send complaints to the BBB to get resolution. Now I have a new problem. Evidently Arlo rejiggered their software and suggested their customers download the latest revision. I executed the download and now it has disconnected my two indoor Essential cameras. Everything was working fine; now it’s not. I have spent hours and hours troubleshooting and trying to get them back online. Nothing I do will make them work again. It shouldn’t be this hard. When their product works, it is usable; when it doesn’t work you are thrown out into the desert of “no human support” to fend for yourself. Because of their nonexistent customer support (another cost savings initiative that does not care about the customer), I recommend you buy a different product with adequate support.