bad parts, bad quality!
We have bought 2 American Standard toilet seats, in addition to the seat that was supposed to come with the toilet from American Standard, and have had very very bad experiences. No Parts, or not the right ones. I'm pulling my stock in American Standard as it seems to be a company who doesn't have it going on anymore. Not to mention the tank lid says made in China, American Standard. What a crook! Rename the company to China Standard, and while your at it? Go ahead and put lead based materials in your products. Ask Mattel - they will show you how.
Mike East.
sink staining and chipping in 3 years
My American Standard Silhouette Double Bowl Kitchen Sink (undermount) is less than 4 years has two chips and the porcelain is badly stained. The 30 yr old sink I replaced was in better condition.
American Standard has offered a full refund of the sink but will provide nothing to have the defective one taken out and replaced. Since it is an undermount with a slab granite top I'm looking at $800-1000 to get it fixed.
Just thought I'd air my complaint so that others don't go and buy the sink and expect a quality product.
American Standard Furnace MOD AUD080R936K5 installed by Amer. Dealer, and it is now 7-23-08 and we just had the third fan motor installed, under warranty, but motors during cooling season make loud noises like a washing machine that is out of balance, I dont know how long Amer. is going to replace motors, but I feel like we got an expensive lemon and I dont feel like we are going to get a long life out of this furnace. The furnace was installed on 7-21-06.
Birmingham, Ala.
do not buy american standard sinks!
I purchased an American Standard Americast sink 95 days ago and last week the enamel started flaking off near the drain. I called them, sent pictures and receipts and they called back to tell me it was due to "wear". After 3 months? I don't think so. When I refused that, they said it was due to "impact". Nope, try again. You are completely out of luck...
Read full complaint and 75 commentsno replacement, no refund!
American standard sinks, had to "special order" at home depot, waited a week, hired a contractor to install, new faucets etc., it seems my sink is level on the top but both drains keep excessive water that will not drain, the sink is ref # s0101, sku 375-498, duel level7179.803.045,/7179.803.045 silhouette, paid $352.50, for the sink alone. Will american standard replace my new sink ? Or refund my money ? Remember it is both drains that are not level, and will not drain the water. Please someone help me. Thank you, linda.
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I bought an American Standard Clean toilet from Lowes which came with its own "special' toilet seat requiring special plastic seat brackets. After just a few months it became loose with no way to tighten it because there was a flaw in the bracket design whereby they snapped. Tried to contact AS customer service who were less than useless. I literally had to contact them 5 times before someone made any attempt to help. I was mailed new brackets which were rubber and e-mailed instructions. I was not provided with any instruction on how to remove the old bracket. When I tried to fix the seat, the new rubber brackets were even more loose then the broken plastic one. And the instructions they sent me...were for the old brackets. I really feel that they don;t care about their customers. They really havent treated me with any respect or with any proper service. I will make sure everyone I know hears abojut it.
I have an American Standard Commode which I did preventative maintenance on (replaced all the insides of bowl). Discovered the holes in the tank and bowl DO NOT line up (the bowl holes are about 1/4 wider than the tank holes). Therefore, the three inch bolts with the rubber seals (that seal the inside of the tank) will not seat (which means a constant leak or drip-drip leak).
I called American Standard and spoke with their representative and was told since it was over a year old they would not do anything ... even though its an obvious PRODUCT DEFECT. I told them I had pictures of the defect ... They (American Standard) did not care.
LAST time I will purchase from their company or affiliates.