American Signature Furniture review: warranty ( 1 comment)

I reached purchased a leather sofa from American Signature Furniture at 2540 Cumberland Blvd in Smyrna, GA. The sales lady talked me into buying the leather warranty on the sofa for nearly $300. She told me that the warranty covers 'everything' as long as we tell them what ever happen to the leather was an accident.

Recently, I discovered a few very deep scratches on the leather and called American Signature Furniture about the scratches. I was promptly told that the warranty does not cover scratches. I then talked to the warranty company and they told me the same thing. They did tell me that it covered tears but since I already told them it was a scratch they would not cover. I then asked if I took a knife and made a tear in the sofa before I called about the scratch would it be covered. They told me it would.

I have had the most difficult time with this issue. I have to call repeatedly before anyone will return my calls at American Signature Furniture. They are very rude when I try to discuss the issue.

I would not recommend American Signature Furniture to even my worst enemy! With the service I have received over this issue I will never be a customer of American Signature Furniture again!