Alight Solutions review: Bad experiences

I’ve had an extremely frustrating experience with Alight Solutions due to repeated denial of FSA‑eligible claims. Services that should have been covered were denied multiple times, even when proper documentation was submitted.
What made matters worse was the incorrect and inconsistent information provided by representatives, which led to repeated resubmissions, delays, and wasted time. Each interaction resulted in a different explanation, with no clear resolution.
For a company responsible for administering employee benefits, this level of inaccuracy and poor service is unacceptable. My experience shows a serious need for improvement in claims handling, communication, and accountability.