AirAsia

Hello,
We missed our flight on Air Asia to The Philippines on 7th August and Air Asia automatically cancelled our return flight on 13th August, without contacting us so we couldn't even re book our flight to The Philippines because we'd have to pay for both flights again. We were surprised and disgusted that the airline did this without any communication with us. When our travel agent tried for two months to get a refund for us, the airline was very difficult and uncooperative. It took two months for them to refund us $200 which was insulting considering the flights cost $1460.00.
We found the airline to be very unhelpful and unprofessional and would like a refund for our return flights.
Regards,
Kaye Blewett

I catch a flight Bangkok Don Mueang - Kuala Lumiur
AK 885. - Seat 3C
- Flight No. D7. 222. Seat 20B
Kuala Luour Klua2
Arrive : Sydney
My bags were Luggage damage lock force open and missing stuff from my luggage.
I have pic available proof and I am seeking replacement of my luggage and missing items

I can be contact by email and phone

Hope to hear from you soon

Dear Sir/Madam, i had a flight with air asia (KG996Z) today 10/11/2017, i've missed my flight due to custom checking at the airport. the custom checking was slow and only 2 counter was opened, and long queue for the pass through. it takes me more than 30 minutes to passing through all the custom checking gate and caused me missed my flight in the end. i've tried to tell the custom officer and show them my flight time and details to proof that, but the custom officer refuse to let me pass through first. and i wonder why air asia doesn't do any announcement to let the passenger know the gate was going to close? we were really rushing to the gate due to the custom checking drag us for so long, we truly informed this is wasn't my own faulty. please let custom department and air asia officer know about this issue and hope that custom service will be more efficient on the checking to avoid this matters happen again.

Dear airasia :
I had been your loyal fans for years. And I had been supported airasia for a long period of times and this is the first time I encounter a very bad service of your staff during my flight back to malaysia from sydney on 7/11/2017. My flight starts at 11.55am local time in sydney and it is d7 223. The staff was a thai chinese. Why I wanted to issue a complaint of her, here are the reasons.
First:
When my dad asked for coffee, I asked from her and instead of serving me, she asked me to wait and never returned to me again. Another staff served me.
Second:
My parents were on hot seats, which were much more priority then the others. I supposed she served better while they are older too. Yet, she just used "order note" to talk to them! How could a daughter allow others to treat their parents so rude mannerly when she never did so?!?! She ordered my mom to put her bag using her angry face. A chinese staff on same flight did before by putting my mother's bag on an empty seat right beside my mom. She smiled and everything just fine. Yet, the thai girl staff just came and said "why put this on seat? Put under the chair!" I noticed, she did not even use a "please" word! I checked the catalogue, it was mentioned your staff well-trained and supposed to treat every passenger nicely! I don't see any "nicely" of her!
Third:
My dad's pre-booked pepsi couldn't open and I asked her for opening as I supposed that she could be some help. Yet, she used her annoyed face looking at me and ordered me to open by myself. The problem was, she said that it might dirty her hands or clothes?!?! Pardon me?!?! Is this the attitude that air asia training their staffs?! I might need answer from air asia!
Fourth :
I was reading books with my phone and when it was supposed to land, I was about to switch off. She then came again to me and my siblings, not other passengers which I see unfair. She ordered us to switch off our phone, yes without using "madam please switch off your phone".. Just order us "swith off your phone.." when I was already really furious over her service, I didn't give her any response. Then she again, with a rude voice, "check your phone" how dare she was! Hey, I already switch off. What she wanna to do again?!
Others complaint :
When we were on board, I heard that she was not doing her jobs and she chit-chat with the chinese staff saying she was hungry and eager to eat! Omg.. I had been travelled for 10years.. Never did I see a staff chit-chat like that so unprofessional! How could she behave like that? Seemed never being trained before? Not only me.. The other passengers widen their eyes when they heard the same things as me.
Then.. Within the 30mins landing, a man walked up to the toilet. The chinese girl asked him to sit back by "sir, can u please return to your seat?" with a smile.. And she then interrupt like a boss "sit back to your seat!" it really terrified me!
I wanna to complaint her after all these then I needed to know her name. When leaving, I check her name and she noticed that I was checking her name, the unbelievable things happen again.
She not even giving a sorry, yet she says in chinese "see la see la, i'm not afraid of you （看啦看啦 我才不怕你）".. 😱😱😱
Dear air asia, I am not a complain seeker. But I seek for good service and good attitude as I am a manager too. I couldn't believe a staff would behave like that and she is still being accepted as air asia staff.
I want her to call and give an apology. Otherwise, I will post everything via facebooks to alert others for such staff.
Btw, her name seems "natchanan".. I was too shocked when she said she was not afraid of the complaint and that's my last memory of what I saw in her uniform name tag.
Pls look into this incident immediately and I shall wait for your reply. Thanks.

Hi sir/madam,

I had a flight with AirAsia (Booking No. PW8HXA) with the flight details Z2 777 from Manila to Cebu on 04 Aug 2017 at (1615H) under the names of Kurt Fischer and Christlyn D. Tagalog.

This flight was cancelled on 02 Aug 2017 and indicated some recovery options and dealt with the refund.

We called at 09 Aug 2017 the hotline no. +[protected] and after we filled up an E-form to PAA_Helpdesk @Airasia.com. At the same date they confirm the request and give us the case number for reference CAS-[protected]-2R1F5P.

We have been calling for several times but they keep on indicating that it is already processed on 14 Aug 2017 and was waiting for the confirmation of the MetroBank. But when we follow up our bank records nothing is indicated that they received a request from AirAsia.

I have been waiting for feedback since 3 months!
Please make necessary action.
You can send it to my email address;
[protected]@yahoo.com

This is with regards to my booking ref QK2PGP. As per the conditions of carriage mentioned by iata we do have a provision for illness wherein you will be reassesssed the tax difference once ur fight to fly and any cancellation or change fee gets waived off in this condition. I was informed by the rep Vinay that there is no such provision and when I asked for a supervisor I got someone by the name Rashmi on line who disconnected my call when I probed her regarding the same. Later I was refused to be given the no for any complaints team too.. I don't understand are the IATA rules different for different airlines? Being from the same background I'm well aware of the policy and procedure but this kind of service is really inhuman. Who has a control over their sickness..how can u be in humane and deny the consumer their rights and above all cut off the phone on someone's face..I want someone to take this up seriously!

I have book ticket from Ranchi to Bangalore for 08/11/2017. I received call today from one of the customer service executive regarding web checkin. The executive forced me to do webcheckin but i refused as i did not have any preference. Lately she started threatening me saying we will see what happens in Airport.
I am really worried whether we will get proper seating in the flight or i can travel also.
She told me that selecting seat is mandatory, but i do not understand if something is mandatory it should be there in the website or application.

After this incident i dont know whether i will prefer Air Asia for my future journey and suggest my friends and family also.

Please help me. Hoping for positive response

Note: i have booked my ticket from Makemytrip.

This happened at KLIA2 terminal November 6, around 10.30 am in the morning.

I had an urgent trip KL to Johor Bahru. I first tried to buy a ticket in Sentral, they said it had to be done at the terminal. I asked whether there were seats on the AK6042, 12.25pm flight, I was told they were many.in the terminal, I bought my ticket for RM 244. I was told to go to Counter T16 to get my boarding pass.

That counter was closed. Customer Service is besides, so after waiting a while for the previous person's service I was told that I had to pay extra RM41.40 for seat allocation. I asked why and the person said that it was because it was the last seat 14 A, an emergency seat, no choice, pay or go.

I questioned why to pay if I am not choosing any seat, or sale a ticket without a seat available... I thought 'the system' was unusual... wrong; that person said I should have been charged at the sales counter.

He then, I think, wrote a report about the sales person, taking his time while the queue was becoming long behind me, because he did not want a complaint against him... which I did not have until that point in time... he requested my receipt and kept it.
The person behind me abused me... because of taking long... because he took long in writing that report.

In the plane, just where I could see, 15 E, 15D, 16 B, 16 E, 17 E, 14 C, 12 E were empty... why was I charged, given a hard time and lied?

I don't think that person qualifies for customer CARE, beacuse he did not seem to care, except for not to receive a complaint about him... but he was writing against a fellow worker and what he said, about the last seat was not true.

I travel Air Asia often, you can check (Maria Concepcion Gimeno y Cobos). I would like sto be refunded, as I had already paid my ticket.

Yesterday (5th November), we as a group of seven flew from Malaysia to Sri Lanka in your flight no AK 47. Your service was satisfactory, crew was friendly, and arrived on time although it takeoff little late . But unfortunately, when reach home it was realized that the luggage put on the name of Gunadasa Jawardena which were paddled locked were damaged and the locks were missing. There was no any evidence of opening it for any security reasons. Fortunately, nothing was missing since I didn't kept any valuables inside it except my used cloths. However, both my bags are damaged and it can't be used anymore. I expect you will investigate in to this matter and do the justice for me.

Dear Sir/Madam,

I faced a problem on 5/11/2017 at KLIA2.
My flight was on 5/11/2017 10.40am from KL to Singapore. I have checked in for 2 passenger (Stephanie Ngu Xin Yi and Ooi Hong Chee) the night before departure but when I was going to print the boarding pass at the counter, the counter guy told me that I have only checked in for one passenger. But I recalled back, if I only checked in for one passenger, how come my E-boarding pass will show 2 seat numbers (7F and 8F) (as photo attached). Besides, I did tick for the passenger to check in and key in the passport number for both passenger already to proceed to check in then I just can see my seat number.

Other than that, the guy at the document check counter did not issue the boarding pass for passenger Stephanie Ngu and asked me to proceed to the service counter. But, whole KLIA2 only one service counter open. I have queued for more than 30 mins. I showed him my boarding pass on the airasia app but he didn't even look at it and just keep telling me that the system only shows one passenger checked in. I asked him to help me to print the boarding pass for me first so that I can go in immediately. But he asked me to re-queued at the document check counter again and end up I have missed my flight. And we have to buy again the air tickets for both passenger.

Please help to this issue.

Thank you.

Flight number: Ak6130
Date: 4/11/17
Time: 1945
Venue: klia2 gate k2
Refer to the above, I would like to complain the ground stewardess by the name of wan salimah Sabrina for being rude. The incident happened when I raised up my question that staff must be in counter if gate is lock coz is very risky. She replied why u need to make noise. I hope air Asia will take remedial action and an apology from the staff. I can be reach at [protected]. Thank you.

Regards,
Hoon Thong Aik

I bought 17 seats and I came directly to the counter then the counter man said that there was unavailabe seat for the date that I want to book so I asked to book in the 14 pasangers to the 8 am and book the other 3 to the next flight at 11 am. After several days, I came back to the counter to book 3 more passangers, and the counter man said that there is availabe seat on the schedule 8 am.

Then I was complaint to them 'why do you said that there is full book that day?' then he said that 'ok if you want to reschedule you must pay 400.000 rupiah for each ticket and plus the difference price'

If he didnt say it's full booked, this couldnt be happend but they didnt want to took any responsible although we have complaint everything, they didnt want to listen they even told that this is our fault why we confirm it the last time

Thanks a lot airasia!

I was asking for a refund for my flight Last Sept 27, 2017 due to double booking. It still charges on my Credit card account.
Flight details below:
Booking number :UL7P3J and CKPJQJ.
Under my name :Aimee D Castillo
Cebu to Manila 6:50-8:15.

I havent receive any feedback from Airasia for my complaint last month!
Pls make necessary actions.
Send it on my email-add aimeezing1234.[protected]@gmail.com

I have two connecting flight ticket bought from Airasia applied for refund since 1st November but unfortunately until now I have not get any reply from Airasia.

My two connecting flight Airasia I applied for refund through customer services on website with reference number [protected] and [protected]. My booking number at WIPHGF

I am the CFO of the biggest Hotel Group in Cambodia, I am the fan of Airaisa but this is my first time to apply refund due to I am serious sick and unable to take the flight ,please help me on my refund progress as at the moment since like nobody from Airasia reply to me after 48hours I applied for refund. Please read below email was the email confirm from Airasia I apply for refund on 1st of November but after 48 hours nobody reply to me

BOss I hope you can help me on this

Thanks
Alan Mak

Hello Sir / Madam,
I am Suresh Tirumalasetti, with PNR number: KI26XV, complaining about the worst service I received when I was travelling from Hyderabad, India to Sydney, Australia on 28/10/2017 around 11:15 pm.

I have been travelling in airlines for almost 9 years and this is the worst service I received, not only baggage side but also customer service side.

You may know, every airlines should allow Laptop bag with cabin baggage and also they don't count its weight at all, but your AirAsia counted its weight as well. Actually, I don't know that at all and I didn't read your terms and conditions thoroughly while booking as I was in big family problems (Big misunderstood between my misses and me and mostly its leading to Diverse). I requested your customer service people both Nihad and Ayesha in Rajiv Gandhi International Airport Hyderabad, but they behaved very badly and also they didn't give minimum respect to me as their customer. It's very rude behaviour. To be frank, I also got angry after seeing their worst service, and they called security guy, so finally, I paid Indian Rs 13244 at their counter.

What I am requesting you is to give back my extra charges, because no other airlines will do this, and I also request you to change your Bad conditions on hand luggage by allowing Laptop bags.

I hope you will understand my suggestion and my problem.

Thank you very much Sir / Madam.

you can contact me if you want either via email address: tsuresh.[protected]@hotmail.com or via mobile phone no: [protected].

Yours faithfully,
Suresh tirumalasetti.

Hi,

I've just had $500 cash stolen from my checked baggage! I had $500 cash in an envelop tucked away in my checked bag and when I arrived at my destination the envelope and cash were gone. I departed Phnom Penh Cambodia bound for Perth 1st of November - FLT NO: AK539 - PER FLT NO: DJ 236. I will be reporting this to the police however stolen cash in this manner is not covered by my travel insurance and I am out of pocket. It is incredibly concerning that someone has gone through my bag and stolen property when my bag was entrusted to your company and your staff. This is completely unacceptable and I have never ever had an issue with my checked luggage before flying on any other airline. Please let me know how Air Asia plans on remedying this situation.

Nathan Headlam
nathan.[protected]@gmail.com

We flew Air Asia from Langkawi to Singapore with a 3 year and 8 month old flight #732. The staff were very rude and when we check in we were split up (my 3 year old was put on a seat by himself) rather than sitting together and were asked to move even though it was a more than half empty aircraft. The staff was so rude that he said if we want to sit together we have to pay. With family with young children all other airlines that we have flown with don't separate families. It's just common sense. This is the worst airline we have been on and will not be flying or recommend our families and friends to fly Air Asia in the future.

Recently I have book 2 flights on airasia, which is a domestic flight in malaysia.
I receive a notice on flight change and I try to check it out with online agent, agent respond are very slow. When I asked about the service counter contact, which suggested by the agent to make my flight change, he answer me with : "sorry I don't know the number." I then asked him to check for me politely, which he should do it without I have to ask. The agent then send me a link which does not list down any contact number and he closed the session immediately after he send the link without asking if I need further help on it...
I hope air asia airline agent can be more professional, your customer service does matter even it is just a simple online q&a service.

We did not pre- book our baggage so we were charged a total of $381.00 for three bags at the counter. The staff were extremely rude to us saying it's "policy". No where did I read that each bag would cost me $127.00! That is outrageous and we had no choice but to pay so we could fly home. I am going to also contact every agency associated with price gouging and complain. I want my money refunded immediately ( less what normal baggage fees would be).
Also when we exited the aircraft we were directed to an escalator with not enough room at the top and both my husband and I got shoved by upcoming passengers causing me to twist my ankle. It's swollen and it hurts. There were elderly and families with smal children getting almost trampled at the top of the escalator. When I told the employee how dangerous it was she just replied, " I know, I know."
I will never fly AirAsiap again and will tell people the same thing. I am expecting someone to call and follow up with me immediately.

I was on airasia flight AK 6468 today, 28 October 2017. On 'hot' seat my seat no 3D and it come with meal that been purchase. The flight has been delay and it ok as the ground staft has inform us. Once boarding the flight i was requested by an untie to change seat because she prefercto seatcon the aisle side.. Without hesitating i do so.
During the flight while the staft distributing meal i botice that their do not cek for boarding pass whether the passage did or not purchase the meal.. Their just simply provide the meal to the seat on the without any checking for confirmation. On my case it was given to the elderly untie without any check.
The main thing is all the flight attendant does not perform to expectation. On whatci seen their just rushing to finish the oncair selling and meal distribution ASAP and have a seat and chatting among them.

I hope this complaint a wake-up call for the flight attendant service. If i to be happen want to send my grandparent (if it their 1st time flying, does not know that them entitle a meal, because of not knowing a thing of any right for them) to somewhere using Airasia purchasing the meal but do not get it. It would not able to be refund and a loss to the customer. I just hope the flight attendant do more assist during the flight and be more efficient in their daily task and hoping this complaint to produce a better and enjoyable flight experince every time when chosing AIRASIA.

I raise this complaint also because of the poor flight crew on Ak 6468 to Sibu, Sarawak today. Name Markus Phillis as what he mention his surname.. Not sure if it the correct name or not. This particular flight attendant do not show a high level or professionalism on his work, without any regret just preparing the meal set and give to me barely with out any bag hold it. As well as the other stewardess that i inform 1st before she called the Mr markus to prepared it and give it to me.
For if the do apologize for the issue it would be ok.. But the way the crew facing this issue it just seem normal to them.
Really, really hope for improvement on this specific team crew.