I will never work with advance auto parts again
I went in as soon as the store opened to get an early start on my repairs and purchased a universal joint for my vehicle. After disassemble found the u-joint was incorrect, returned it for the ‘right’ u-joint even had to run to another store. Got back to install the ‘correct’ part it Also was Wrong. Went to O’Reilly auto parts, they got it right the first time. Went back to Advance Auto and they refunded my money but didn’t compensate for my extensive waste of time, gas and patients. They stated there books could not reference the part, so instead of telling me that First thing in the morning they randomly handed me parts hoping one would fit. I will NEVER work with Advance Auto Parts Again!
did not recieve item/bad conflict resolution
I bought a Optima yellow top battery from them two weeks ago and have not received it. UPS claims that they delivered it but they did not. I sent an email to Advance Auto parts customer service and their only reply was that the UPS tracking number says that it was delivered. I have since escalated the claim to Paypal and hope to get my money back. Here is the point. If a customer says they did not receive their item, then you should respectfully believe them and send out another part. This is part of the service in 'customer service'. Never argue with the customer and just fix the problem promptly. It may cost extra money but that is where you file a claim with the delivery service you choose to work with as a business decision. In the long run, the expense to replace the product pays off because then you receive repeat business and good word of mouth marketing. I have had such a problem before but the company I dealt with, quickly refunded my money, no questions asked. I tell everyone I know to buy from that company because I know they have good customer complaint resolution services.
bad experience
I went into Advance Auto Parts two days ago. I purchased oil and one of the service assistants put it in the car. He did not put the oil cap back on. I drove two hours home. When I got home, my husband popped the hood because he smelled something. Oil everywhere! We have been dealing with them and trying to get them to take responsibility for the damage done to my car. These people don’t stand behind their work and don’t care about their customers! This is the worst Advance Auto Parts I have ever been to and is bad enough to scare me away from the company forever.
Advanced Auto parts sucks. Leaving the oil cap off is incompatant...
never touch a customer car for this reason. Blame ! Parts sales Not service!
OMG! LEARN HOW TO FILL YOUR OWN DA#N FLUIDS! or don't drive! You, lady are the reason people are so hesitant about HELPING others! They didn't have to fill that oil for you! They don't have "service assistants" you are ungrateful and rididulous!
service
I went in Advance Auto Parts in Trenton, Ga. this morning...there was NOT another customer in the store. There were at least 5 workers behind the counter...putting up stock. I waited for about 5 or 10 minutes...NOT ONE worker even came to the counter to help me. Finally one came toward the front and said, I'll be right back...he picked up some more parts, went toward the back of the store and DID NOT come back...I walked out and will NEVER go in that store again. There is something BAD WRONG when you can't even get service.
The complaint has been investigated and resolved to the customer’s satisfaction.
That is pretty sucky when that happens. Did you contact customer service about this issue? You may want to do that since the store will probably be having more issues and more people might go through the same thing you went through if managment is not aware of what is happening in their stores. I like adavce auto parts becase they hardly ever give me any issues with returning products.
terrible manager
Have had numerous dealings with bad manager at the clayton, ga store. Refusing to warranty items with lifetime warranty. Had incident with manager man handling my minor son, got kicked out of store, was a commercial customer that spent over 30k per year. Not the only customer to have had problems with this particular manager. Made a police report on the abuse of a minor. Called the corporate office. And guess what, no one ever called me back to even talk to me. Now the manager is trying to sabotage my son's work place and get him fired. What is the deal with this manager and my minor son? This is literally the million dollar question, corporate should care. Would you not think? If mcdonalds can be sued for serving too hot of coffee, why not advanced with a manager that has an obsession with a minor child? You would think the corporate office would at least afford us a return phone call. Any attorneys out there reading this call me at [protected]. All I ever wanting to do is do business with our local store without any hassles. Now, no one, can buy anything at this local store and use my corporate account. I now do business with auto zone in clarkesville, ga. And can not say enough about the customer service that they give me. They are courteous, polite and helpful. Definetly an "a1" company. I sincerely hope that no one else has had this problem with management at the advanced auto parts stores. The corporate office should realize that these bad managers are making a bad name for the company and putting them at risks.
The complaint has been investigated and resolved to the customer’s satisfaction.
not qualified to install battery
Went in advance auto parts a couple of weeks ago and purchased there silver brand battery around 75.00 dollars.I knew the guy who looked up battery for me on their computer for model type for my truck.After i purchased battery i asked him to install it for me[my truck].They do this for you when you buy a battery from them.Anyways the guy goes and starts taking mine old battery out and puts in new one and hooks the new one backwards [neg to pos ][pos to neg].my wires start smoking by the battery.He switched them back correctly but to late.Nothing worked in my truck.End up having to call wife to come and get me.They sent my truck to a lame repair shop the next day.Totally fired almost every thing in my truck.The shop mechanic done very sorry work on it and tried to give back to me with nothing working on the inside of my truck at all.gauge cluster, radio, cruise control etc.I ended up having to take it my self to the dealer ship for repairs.They are paying for all the repairs[Advance auto parts insurance].BOTTOM LINE THEY NEED QUALIFIED PEOPLE TO INSTALL A BATTERY.COMMON SENSE 101.HOW HARD COULD IT BE.BEWARE IF THEY DO THIS FOR YOU!
The complaint has been investigated and resolved to the customer’s satisfaction.
yea and if you dont meet your ignite sph goals u get put under a performance improvement plan and if ur sales dont go up they get rid of you ive worked at this place for 6 years and this is the first year they started enforcing this bs all i can say is when they get rid of all the good knowledgeable ppl stores will be going out of business i dont recommend anyone to work there...
there commercials show just how much they care about you. at one time selling autoparts was respected and one of the lowest jobs was flipping burgers but i think advance and the zone have that beat .all the micro managed bull low pay horrible hours and no respect from the company or customers.during the holiday season we didn't receive so much as a card from corporate but some our commercial accounts sent us popcorn tins candy cards ect. i have seen this company manufacture reasons to fire people like changing schedules behind employees backs or hounding gms with nitpicking mystery shoppers mystery callers and when these gms step down or quit bring in someone from outside of the company to break up that existing team so they can bring in part timers that will keep the minimum wage revolving door going.
an employee for 4 years, this place is a complete joke. Incompetent store level management followed up by completely lost district management straight to the top= no clue darren jackson. Ever since this [censored] took over the company, it has been a steady downhill slope . the ignite and CDL system is just absolute trash, no more than two employees working at peak hours and no more than 210 hours a week for a store. Although there is some quality people still working for this company, there still is ignorant people who do not know there face from their ###. The check engine scans are a waste of time and labor. to think that a $200 code scanner is going to diagnose your car is absurd. Advance has done everything to themselves, the batteries are absolute crap as is almost anything stocked in the store except for the name branded parts.
now advance has daily sales goals for employees under the ignite banner. measuring productivity which basically force feeding customers anything to increase your sale numbers and their bottom line.i See it coming a points system. i am totally disgusted with advance no advancment more time consuming bull like asking for email address drink counting before u can finish a transaction. hell i came to advance with 20 yr as key carrier at other autoparts stores was a part mgr asst store mgr and latter a store mgr i set up two of the biggest commercial account in my area when i worked for nappa. and for two yrs just a counter guy.at advance even showing some of the younger mgrs things i came in the door knowing. cant wait to break this auto parts cycle and soon,
CDL this is te biggest FARCE as of yet.
You talk of getting rid of someone There was an RPP that took about a year to send out the door. had 37 write ups for Smoking in the doorway, swearing at the customers, porn on iPhone displayed to customers and fellow Team Members, showing up late, and drunk / drinking on the job. The reason? He had high sales numbers.
There were customers that had Ethics point on "speed dial".
He once told a customer while pointing at his ASE Parts Pro patch "This means I am smarter than you." The customer wanted a One Wire GM style Alternator for his boat. That is all. Went to a NAPA Store and got what he wanted.
For anyone else If you have your batt changed at Advance MAKE SURE they connect the OBDII to a jump pack so you don't have problems. GM cars have a code system in place which will disable your Auto. same with Honda's, VW, BMW, Audi, Mercedes if it is not done properly your car MAY end up at the dealership, just make sure your attorney notifies Advance they will be paying the bill to make right again.
Also Note: You can install R134 in your own car...and that is OK. BUT! the Advance and Zoners can not do this for you. Why? You must be Licenced to install R134 on a customers car. And it is a Federal Law that anyone cannot clear OBDII codes on an auto they do not own.
O'Reilly's does not install Batts, wipers, lamps.
absolutely right! just like these stupid in store test designed to teach the employee how to suggestive sell a whole boat load of crap that t the customer doesn't need so they can bring it all back at a later date. installing batteries and
obd testing should not be happening. and also amazing is that people with years of key holder experience in retail auto parts are relegated to red shirt status( counter person) and nimrods from family dollar are given management positions over veteran and experienced parts people. the company does not actively recruit from with in for promotions and they constantly hire upper management from outside the company. there are no set policies so if they want to fire you they have one all encompassing catch all GAVE POOR CUSTOMER SERVICE! advance auto-zone operate with in the gaps of the customers perception you must know about cars because you sell parts. call a parts store to diagnose your car over the phone and not take it to the shop.
Just remember one thing - The 2 clowns running the Advance Circus are the same 2 clowns that screwed up Best Buy, When they took over at Advance, 2008, the morale went to hell and they get these multi million dollar bonus' ever year, 2 years ago they cut everyone's wages and they got the bonus packages. They cut the Cust Contact Center and shipped those jobs to India. They eliminated the trucking and farmed that out. It is so bad my prediction is IF the economy picks up and jobs open up - Advance will be a Ghost town, because everyone now starts at minimum wage. In reality their are a lot of the FULL TIME workers that have been mechanics and got out for medical reasons and auto parts are the only thing they know. Best Bet... Shop at a NON corporate owned/run stores, like Bumper to Bumper, Car-quest, NAPA, Auto Value anything owned by a real person.
Advance has turned into a joke. You apply and some company decides with the special tests that you are A OK. and when they show up most couldn't find their as$$ with a road map.
Free OBDII scan is for selling parts, nothing more. And you can change parts until you own the company - BUT until you get it diagnosed by a real Mechanic you are burning cash. The ASE Parts Pro is nothing more than a certification that says they can sell you parts more accurately than the next guy with out it.
One otheir thing the more info and or certificates you get as requested by Advance...pay does not increase.
The biggest scam is that the company allows the customer to ASSUME that the cashiers are in fact qualified to do auto work knowing full well they are not. So headquarters is perpetrating a fraud regarding qualifications of cashiers to do any mechanic work whatsoever and they should be held 100% liable for all potential damages. No adverse actions should fall upon the cashiers because they should not be forced to do work that they have no training or qualifications for in the first place. In fact, if the cashiers are injured under the hood of cars, the company should also be held 100 % responsible because they are being forced to do jobs they have no training to accomplish
there are NO MECHANICS at advance auto. Everyone in the store is basically hired as a cashier sales clerk period. Forcing cashiers to work on cars is basically the company PIMPING folk. When they have to pay out for repairs like that they are getting what is deserved because they are forcing cashiers with no mechanic training to do repairs om cars
Head quarters should not allow cashiers to install batteries.
delivery, billing and service
I received an offer for $35 off an order of $85 or more for online orders only. Selected the parts I wanted from the web and checked to see what stores in my area were reporting inventory. Called the two stores that reported stock and verified that they did have the parts as I wanted to pick them up at both stores on 7/25. 20 minutes after completing my order Jess (Store 1229) called me and informed me that the parts that she assured me were in stock, were not, could not offer my money back for 5-7 days and let me know that I had to wait till the following business day to get my parts. Went to the second store that also verified to have my parts in stock and when I arrived was told that they could not complete my order and offered for me to pick up the rest of my order the following day at store 1229. On 7/26 I went to pick up the rest of my order and waited there for 1hr 30min for them to force me to take lesser brand parts and pay for them at less of a discount then was offered online. Still have not received a refund for the original order that they could not fill but I have been charged for the parts I was forced to take. When I asked the manager (Angel) for the corporate number to call and complain, he gave me a bad number, when I called the store on 7/27 to get the correct number Jess answered again and gave me a 2nd bad number. Called the customer service number and registered a complaint with them and also spoke to Zack (manager for store 1229) and registered a complaint with him
The complaint has been investigated and resolved to the customer’s satisfaction.
I work for advance and I can tell you we do have computer errors showing us we have parts that we do not in fact have on our shelves. Also if it is a Wednesday we could have it in the store because it just came in our shipment and we have not yet moved it to the floor. These shipments are usually big and take us time between helping customers and the other things we are required to do. Perhaps it is the store in particular with which you are dealing with the store I am at has a wonderful management team who have admitted to making mistakes (we are human after all) and have done everything in their power to correct errors. I am not ashamed to say if I don't know the answer someone in my store probably does. I will not answer unless I am sure and sometimes I will double check to make sure.
Oh, and as for complaints about our parts... Well any company can get a bad product. Yes that includes NAPA, Autozone, O'Reilly, etc... Sometimes a part is made poorly or whatever and that is beyond our control. I have gotten parts from some of those other retailers paid more and still gotten a crappy part... I personally will recommend parts specifically because they have a warranty... I try not to recommend ones (particularly batteries) without a warranty. Isn't it worth a few more dollars for a battery with a warranty?
Oh well, what do I know I am just a driver.
poor customer service
I am making this complaint due to the extremely poor service I received at the Advanced Auto Parts on Memorial Drive and Moreland Ave. near my house in Atlanta, GA. I had ordered a harmonic balancer about a week prior to the store visit, paid, and was told it would be delivered to the shop in 1 day. I went out of town for a few days, so I wasn't able to...
Read full complaint and 1 commentill mannered service
I was in there shopping about three weeks ago, it was a Tuesday afternoon when I was in there shopping looking for parts for my vehicle. I had witnessed an altercation between some associates at this store. A man proceeded to push a cart full of merchandise in to a young lady while she proceeded to stop the man. They went into the back room.Where I had...
Read full complaint and 15 commentsmisleading promo
15% Off $100 + $50 Off $100 Coupon for a Future Order (Online) - READ THE TERMS CAREFULLY
Advance Auto Parts had promo stating "Advance Auto Parts: 15% Off $100 + $50 Off $100 Coupon for a Future Order (Online)". If you want to save money and not get ripped-off with this or similar Advanced Auto Parts promo READ THE TERMS CAREFULLY or do like I do, don't shop there anymore.
First of all the $100 purchase is before taxes, I got that and added small item on top of the $99.99 purchase I made. However the $50 coupon never came because my purchase AFTER the 15% off was below $100. There were other terms as well probably intended to confuse the consumer.
I already installed the item and made changes to my vehicle so I cannot return it. But the beauty of capitalism is that there is competition and I can take my business elsewhere and educate others to be more careful than I was. This promo is intended to be misleading.
The complaint has been investigated and resolved to the customer’s satisfaction.
First of all you are an idiot. There isn't a coupon in the world that discounts a tax amount. Secondly it is your own fault for not reading into what you were purchasing. You are exactly what is wrong with this country. Take some responsibility for your actions instead of ### and blaming it on someone else, and at the end of the day you still saved 15% so why are you ### to begin with.
I also had the same happen to me. They are playing games with the small print. after discounds, tax and other things. the sub total is not the $100. The online mamagers are not willing to work with anyone. I waited 1 hour with them on the slowest auto parts web site and people on chat that act like your a fool. my reciept read 103.48 and the total after the 15% DISCOUNT IS THE SUBTOTAL THEY GO BY!
faulty goods and an un-reputable retailer
You might reasonable expect a major national retailer to check they are selling reputable merchandise. Not so with Advance Auto Parts. They have no confidence in some products they sell and refuse any warranty without telling the customer. I purchased a Victor 300 PSI air compressor, recommended to me for car tiers by the store clerk. After 3 uses it broke down.
Advance Auto Parts refused to replace or refund and then stated they give no warranty on the product. And they did not care if I posted this complaint. Clearly Advance Auto Parts sell merchandise in which they have no confidence. In many countries that is illegal. The lesson is simple. Do not buy from Advance Auto parts unless they confirm a warranty in writing. Preferably do not buy from such an unreptuable retailer as Advance Auto Parts.
Free services come last. I'm sorry but that is not only how it is but also perfectly correct.
If the store has even one other customer inside and is staffed by 2 zoners (very common) you will NOT get your free service till the store is empty. I know it is inconvenient to have to wait but what's your alternative? Pay for the service? Your perfectly welcome to do so. However, you could consider that 10 or 15 minute wait as payment for your FREE service.
labor claim & poor customer service
I have a commercial account with Advance Auto Parts and the level of service has continued to deteriorate. I have been waiting on a labor claim since October 1, 2010. I have called customer service and filed more than one complaint, attempted to speak with sales personnel, commercial account manager, district manger, regional office, and store manager. NO ONE has the decency to return a call or email. Apparently my business is no longer wanted by Advance Auto Parts. I will take my money and business elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
aww...(sad face) Maybe it's been more than 90 days?
sorry excuse for being called a business
tried to buy a remanned pump they tried to sell me a used one, also tried to sell me a used puller with stripped bolts & also bought a brand new timing tensioner and it collapsed and fried to whole engine! also brake pads failed after 4 months! dont be ###ed start going to napa, autozone, china, hong kong, even taiwan! anywhere but advance they will screw you the best they can! dont listen to me try it for yourself! good luck now!
I will let everyone know about Advance Auto Parts as long as I have air in my lungs and am breathing!
The complaint has been investigated and resolved to the customer’s satisfaction.
This guy does not know how to fix a car and should not be working on them.
and apparantly does not know what remanufactured means.
ur just another idiot, it was fking used- meaning dirt/installed after rebuild, if you can't comprehend you shouldn't even be on here.
One the Remanned pump was not remanned, I know they are rebuilt but this came off someones vehicle still had dirt etc., 2. Went to "BUY" a brand new puller and this one they had called "NEW" had been used and stripped ! ! !, AND mr OR MRS LOL yes this tensioner did collapse try for yourself it was properly installed by pushing the center til it pups out to tension and ran for maybe 5 mins then it had collapsed. yes the brakes are cheap too but 4 months? ? ? and the rotors only had the second set of pads.. please... calipers are good! They may get their parts from the same or similar but the manufactures differ, you all must work for advance or it's the same person posting plus points for a business that does not deserve any plus!
QUOTE "tried to buy a remanned pump they tried to sell me a used one"
a Remanufactured pump is used...
QUOTE "also tried to sell me a used puller with stripped bolts"
they are loaner tools, you use them for free, they are going to have some wear. they didnt sell it to you...
QUOTE "also bought a brand new timing tensioner and it collapsed and fried to whole engine! "
they dont collapse on their own LOL...
QUOTE "also brake pads failed after 4 months"
their brake pads ALL come with a lifetime free replacement warranty but try looking at your rotors and calipers for wear...
This guy does not know how to fix a car and should not be working on them.
and apparantly does not know what remanufactured means.
Nowadays everything comes from China. Autozone, Napa, etc. get parts from the same place. Napa doesn't evenm have a refund policy...
Refund delayed for days after return and manager rude and unhelpful
Advance auto parts refund policy on debit card transactions: fuzzy 2-3 business days???, cash is not an option??? Then customer calls to request help and manager "will tell you" I originally purchased an oxygen sensor at the alpharetta, ga-store 6169 for my nissan quest on saturday 12.04; the item was not needed so it was returned to the very same store...
Read full complaint and 7 commentsdidn't put oil cap back on; won't stand behind work
I went into Advance Auto Parts two days ago. I purchased oil and one of the service assistants put it in the car. He did not put the oil cap back on. I drove two hours home. When I got home, my husband popped the hood because he smelled something. Oil everywhere!
We have been dealing with them and trying to get them to take responsibility for the damage done to my car.
The manager, Angela, has been completely rude and unhelpful. She actually had the audacity to hang up on me once! These people don't stand behind their work and don't care about their customers! If they cause problems with your vehicle, don't expect them to try to resolve any issues quickly. If you're in Broken Arrow, stay far far away. This is the worst Advance Auto Parts I have ever been to and is bad enough to scare me away from the company forever.
The complaint has been investigated and resolved to the customer’s satisfaction.
wow this is totally your fault! this is an "advance auto parts"...they sell auto parts...it's not a shop! the guy just did you a favor in pouring your oil in for ya and you have the audacity to blame it on them? lol i hope your engine blew up and had to spend thousands LOL!
QUOTE "I purchased oil and one of the service assistants put it in the car"
employees are not allowed to put oil in your car.
QUOTE "We have been dealing with them and trying to get them to take responsibility for the damage done to my car."
campanies are not required to insure or take responsability when offering a free service.
next time you will not be so lazy!
(I doubt this is the truth though)
This is sad because there is no such thing as "service assistants". This is why employees are not supposed to be touching peoples cars. There is nothing that says that they have to do anything besides wiper blades and batteries. No offense but the only person you can blame is yourself. They are not mechanics nor are they trained to work on cars. People nowadays are so lazy and expect someone else to do the work for them...
broken arrow! lol. is that even a town? lol. come on.
The Broken Arrow location is terrible.
bad policy and customer service
I rebuild about 5 vehicles a year and have been using advanced since they moved into the neighborhood. A 99 Blazer, 4.3 had the engine light come on and I got a code for a bad cam sensor, went to advanced paid $74.04 for the part (got the aftermarket re-man from mexico), went home and put it in. Went to start the car and nothing, wouldn't start, no code...
Read full complaintrip off, buyer beware
I want everyone to pay attention to what I have to say here — because
You could be their next victim!
Advance auto parts ripped me off!
After purchasing over 100 bucks in brake parts from their site (Online) I was promised a $50 voucher (Gift card) to use on my next online purchase.
A month later as promised, I got the $50 discount on my next order (Seat covers) but had to return them because they didn't fit my truck — I must point out that there was nothing on the online order form that posted what year, make & model the seat covers would fit. Just a listing for truck seat covers.
Ok. They didn't fit so I carefully put them back in the package and returned them — then I got no credit back! Yep, they literally ripped me off! No store credit, no gift card, no online credit, zip, zero, nada — nothing!
I called customer service who acknowleged that, "yes, we see you returned the merchandise but you can't have credit back because there is this clause in the fine print of the voucher discount that states if any merchandise is returned it may not be refunded or given store credit?"
Hat!? Repeat this — "... There is this clause in the fine print of the voucher discount that states if any merchandise is returned it may not be refunded or given store credit?"
Why?
Until I receive full store credit for the cost of these seat covers — look out world — I will yell from the rooftops at the top of my lungs!
Do not do business with
Advance auto parts stores
I had a bad experience at a store 06778. I was about to purchase 5 Quarts
(8060029) Ralph rung me up at $36. This employee did not care to inform me that this item was on sell with the filter - a savings of $17.75. I asked him where was his customer service and this employee began arguing with me. Your motto "Service is our best part, " was trashed by this employee - "Disservice is our best part." Unfortunately that many of your employees are simply
missing the mark that can make your company "second to none."
Is this the way to run a business, I have been in the automotive business
for over thirty years . I know what a warranty is and how it works but what I'm hearing Advance does not honor them at some of there locations.
It sound like they collect there money and come up with a reason not honor the warranty, is this company policy or store policy . I have heard everything from false advertisement to lies . They do call it Discount Auto Parts is why the parts and service is so bad . When Advance warranties a part the MFG. gives them credit there for no loss to Advance . What is the motive or is it that people out there are just looking to get something for free and when they don't they complain . The person that was complaining about the seat covers, while on the surface it is wrong to do business in this way the 50.00 was a gift, you can't get credit for a gift .
I agree .Advance Auto is the biggest ripoff artist there is.I bought a battery from them for my motorcycle, and the battery leak all over my chrome exhaust, passenger foot peg and bracket, down onto my swingarm.Took the chrome right off.Cause rust in the swingarm bearings and pivot arm shaft.I went back to the store and told them about this, and they say you over fill the battery and the battery boil over.I have been a motorcycle mechanic for 32 years, and never had this happen before.They also said that the charger over charge it and it was my fault.You can ask any dealership that sells motorcycles, you use a trickle charger.A trickle charger will never and I repeat will never over charge a battery .When the battery is fully charge it goes into storage mode.I have over a thousands dollars damage done to my motorcyle.I filed a claim with them and after a month and a half of no response.I called them and they said I had no claim.They didn't even give me my money back for the battery.They said its out of warranty.
Always READ the small print. that where you will find the exceptions.
district manager
My compliant is with the district manager jason, and the floor staff at the hampton store. My prayers goes out to the general manager of that store. For the simple fact of the staff he constantly has to stay behind in doing the work task that they are ask to do, over and over as if they're on the job for the first time. The general manager can only do so...
Read full complaint and 3 commentsstore closing 1 hour early
I called to see if this store had a part that we needed in stock. I called at 8pm, and they said their store was closed. The website clearly states that they are opened until 9pm. I then called to file a complaint. The customer service department said that someone would call me back. After 2 weeks, I called back, only to be told that they have not gotten an answer to my problem yet. A week later I emailed to see if someone was going to give me an answer or not...I have yet to hear back from anyone. It seems to me that they must have way to many complaints if they are so busy to not getting back to answering them. I will not be doing with a company that doesn't care about resolving their problems, and as far as their customer service goes... they have none.
The complaint has been investigated and resolved to the customer’s satisfaction.
i am sure that your not doing business with them will most certainly bankrupt them.
faulty goods
You would reasonable expect a national retailer like Advance Auto Parts to sell reputable merchandise.
Clearly not with Advance Auto Parts. They do not give any warranty on the Victor 300 psi air-compressor and give no warning there is no warranty. Clearly they have no confidence in products they sell, or actualy know they have are a problem. Clearly Advance Auto Parts have no responsibility for many products they sell and no loyalty to their customers.
The lesson is simple. Do not trust Advance Auto Parts on any product. Check before buying there is a warranty and a reasonable time period. Or preferrably buy elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
For your information Advance auto has been rated #1 in warranties year after year!
Victor is the campany that manufactured your compressor, they didnt want warranties on it, take it up with Victor...
Advance Auto Parts sold me a battery that has a warranty...The battery has failed well within the warranty replacement period...It is not a cheap battery...Supposedly their top of the line...Advance refused to replace it and refused to even look at an auto mechanic's appraisal that the battery is weak and needs to be replaced...When I told the sales person at the Advance store where I purchased it, if they would not replace the battery that I would not make another purchase from them; and their response was "OK".
DO NOT TRUST ADVANCE AUTO PARTS...Obviously quality products and customer care is NOT part of their business practices and they are not interested in repeat customers ...Only the money is important to them.
GO TO AN AUTO PARTS DEALER THAT YOU KNOW HAS A GOOD REPUTATION AND CUSTOMER CARE IS AN IMPORTANT PART OF THEIR BUSINESS.
Everything at advance has a warranty.
Recent comments about Advance Auto Parts company
return
PowerBastards.com
5 reviews
The Pep Boys
550 reviews
O'Reilly Auto Parts
323 reviews
Century Automotive Service Corporation
15 reviews
nFlow
1 review