CB Travel Agencies and Tour Operators Booking.com Ignoring complaints

Booking.com review: Ignoring complaints

Nyvrem Demalam of US

Dec 30, 2023 2:12 am EST

Verified customer

Featured review

Really disappointing experience that requires a senior bookings.Com to take charge of liwith a confirmed booking ~ checked at the time of the following event with booking.Com ~ the manager spoke to booking.Com and told her that they [hyatt] had cancelled the reservation - unilaterally. Before that, the manager, charlie rubalcava treated the situation as what was arguably the worst customer service experience i've had in 40 years of high end travel. The incredible rudeness was topped off when i asked for a piece of paper to jot down some notes, he told me that they "didn't have" any. I took a card key cover from the desk and he responded by calling security who proceeded to throw me out of the hotel around midnight. I managed to explain the situation to security and they allowed me to stay in a common area to try find an alternative. The booking.Com agent was very attentive and helpful, could not find an alternative hotel in the area of lax [los angeles airport], said she'd keep on trying and would call me back. That didn't happen i was also assured by her that this was a serious violation on hyatt's part and that she would escalate to a senior bookings.Com person to take charge of the matter and revert to me. That never happened i have sent at least three messages to bookings.Com over the past week to follow up that resulted in no response at all very disappointing? worse than that!? disliked · with a confirmed booking ~ checked at the time of the following event with booking.Com ~ the manager spoke to booking.Com and told her that they [hyatt] had cancelled the reservation - unilaterally. Before that, the manager, charlie rubalcava treated the situation as what was arguably the worst customer service experience i've had in 40 years of high end travel. The incredible rudeness was topped off when i asked for a piece of paper to jot down some notes, he told me that they "didn't have" any. I took a card key cover from the desk and he responded by calling security who proceeded to throw me out of the hotel around midnight. I managed to explain the situation to security and they allowed me to stay in a common area to try find an alternative. The booking.Com agent was very attentive and helpful, could not find an alternative hotel in the area of lax [los angeles airport], said she'd keep on trying and would call me back. That didn't happen i was also assured by her that this was a serious violation on hyatt's part and that she would escalate to a senior bookings.Com person to take charge of the matter and revert to me. That never happened i have sent at least three messages to bookings.Com over the past week to follow up that resulted in no response at all very disappointing? worse than that!?

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