1xBet
reviews and complaints

My account ID is [protected]

My name is 樊志睿

I deposited 300 yuan at 00:38:08 (utc+8) on January 21, 2023. So far, this amount has not yet arrived. 1xbet customer service asked me to check the bill with the bank. After the Spring Festival, the bank checked with me, and now 1xbet still says that it has not received the money, so I need to provide the bank account. Because of the bank's settings, I can't print the daily flow immediately.

I don't understand why we have to communicate ineffectively with customer service for 300 yuan. The customer service response was slow, and there was no real progress in solving the problem.

Transaction No.: [protected]

我的账户id是[protected]

我的名字是樊志睿

我在2023年1月21日 00：38：08（utc+8）存入了300人民币。到了目前为止，这笔款项仍未到账。1xbet的客服要求我找银行核对账单。过了春节银行找我核对无误后，现在1xbet仍说未收到款，需要我提供银行流水。因为银行的设置我无法马上打印流水。

我不明白为什么要为了300人民币一直和客服进行无效沟通。客服回复慢，问题的解决没有实际进展。

交易序号为[protected]

মার এই উইড্রোকৃত টাকাটি সঠিক ভাবে পাইনি। যেমন আমি ১৬০০ টাকা উইড্রো দিয়েছিলাম যা আপনারা এক্সেপ্ট এবং কনফার্ম করেছেন। কিন্তু আমার কাছে টাকা এসেছে মত্র ৬০০ টাকা। বাকি ১০০০ টাকা কম আসার কারন যানিয়ে আমি একটি ইমেইলও করেছিলাম। কিন্তু ১২ ঘন্টা অতিক্রম হয়ে গিয়েছে। অথচ এখনো পর্যন্ত কোনো রিপ্লাই পাইনি। দয়া করে আমার পাওনা অর্থ আমাকে বুঝিয়ে দিন। হেলো স্যার আপনারা এখনো পর্যন্ত আমার এই সমস্যাটার কোন সমাধান করেনি।

1. Player ID. [protected]

2. Wallet Number. [protected]

3. Date. 26/01/2023

4. Time. 20:10 pm

5. Amount. 1600 BDT

6. Request ID. #[protected]

7. Statement.

I made one deposit in 31 JAN we are currentlty 5Fev and still didn t credit... the lack of answer from the support.. they also dont answer emails.. very poor service the only answer ist first wait 24h then we had tecnical problems etc etc still missing 500e

Today another deposit from nettler and still didnt credit after 5hours..

Bad booking the deposits dont credit so avoid this 1xbet

Very pour service

User [protected]@gmail.com

id [protected]

Dears,

I have made a deposit of 200EGP to number [protected] via Vodafone cash and I didn’t receive it.

I have attached the confirmation screenshot.

My name is Mohamed Tarek

Amount 200 EGP

Payment number: [protected]

Date: 1:34 pm in 4/2/2023

My email address is [protected]@gmail.com

I have contacted them and they said I should email them via [protected]@1xbet-team.com

I have sent multiple emails but there is no response

Thanks

I have a complaint about 1xbet because they block my account without showing any reasons. Although I sent all my documents to 1xbet security team, they blocked my account. I was loyal user of 1xbet from 2017 and from this time I never tried to violet 1xbet rules. I belive in you that you will help me. I provided you with a screen of my account. You can easily see my account id and account balance.

My id is [protected]

Hello My account number is [protected]

My name is muzammil gujarati

I have done deposit through imps of rs 2000 but not credited in my account ... For reference kindly find the screenshot attached to this email.

I have been waiting for more than 20 hours for your email reply but no response yet

Kindly cheque my deposit screenshot and all the proof and please credit my gaming account as soon as possible

Above words i have sent them by email they are not bothering to reply at all and still my 2000 have not been credited

Kindly find the screenshot of my transaction

My gaming id [protected]

Sir my account balance have. has been Review For Verification on 14/01/2023, 1xbet had already required a series of documents, all of which were delivered. (Photo of the identity card, electricity bill, sheet of paper code selfie and gaming id profile detils selfie. next to the email conversation on the computer). All this process only occurred after a withdrawal attempt. Long time. They told me to login your account with pc. but when I try to log in with pc the account chooses a security name, I already know and They block my account. I don't know why I wait for your help. I have returned an appeal form that asked me to wait 72 hours, Already 72 Hours gone and they told me that My account is under verification at the moment. you should follow the instructions listed on the website. I will wait for help

So late withdraw money

Terms and conditions * within 48 hours withdraw money but my money is not withdraw...

Already 60 hours left but no withdraw my money

Processing my request before 3 days

I played crash in 1xbet with betting amount of 100 peso. My balance is 1100 then I bet 100 becomes 1000 balance. The take winnings multiplier reaches 10819.54 x but when I tapped or pressed the "take winnings" it appears continue and error. I already coordinate this matter to" [protected]@1xbet-team.com" and said that they cannot found that bet. I gave all the proofs so that to prove that I bet that time but they cannot found it. Please help me to get my take winnings because is not fault if there is error on that game

Greetings

iv done a deposit 3days ago that is [protected] , it hasn't reflected in my account .so I've followed up in email and online call center

" the only reply i was getting " specialist are looking into it ".

Yes they are just looking i think !

And the online advisor has no idea what so ever other than saying forwarded request " please wait "

my account id [protected]

amount is 7000 inr

Dear ladies and gentlemen,

company 1xbet after my first deposit they blocked my account and they withheld my money, i've been trying to get my money or new password for 6 months, unfortunately the support of this company doesn't answer my emails and calls anymore, and if they email then ask for the same document you have already received. i will not get my money back i have informed this company i no longer want to be a customer and want my money back. they just ignored me and illegally withheld my money until date.

I deposited last Jan. 5 thru my crypto wallet and until now it was never credited to my account. Been doing ff-up everyday and already gave them all the proofs and receipts but still they are ignoring it. Please help us resolve this because its already alarming not a lot of people are experiencing this. Please see attached receipt/Tx id that the deposit was successful.

Hello sir i am from bangladesh.i deposit in 1xbet account by nagad payment system.almost 24 days gone.i have not get my money.i have email in [protected]@1xbet-team.com but they have reply me yet.please help me,i am giving all necesaary information below

Player id [protected]

Amount 300

Paymwnt Method: nagad

Personal number [protected]

Agent number [protected]

Date and time 12.1.2022 2:13 am

On the 29th of January 2023, I deposited into my 1xbet account 350 rupees.
And with the transaction Transaction Id [protected] through UPI
Thereof, my 1xbet account was not updated with my 350 rupees
Desired outcome: Please deposits my 350 rupees into my account.
Account number [protected]
VIKAS PARASHRAM BHANDURGE
350.00
Sent
Date:
Transaction ID:
Sent from:
UPIID:
Notes:
29 JAN 2023, 03:44 PM
[protected]
HDFC Bank Ltd
[protected]@okaxis
UPI

I had an account with 1xBet User ID: [protected] which won a total of $55,175 USD or 3,000,000 Php. I did not login for a couple of days because I got busy with work. When I finally logged on, I noticed that my account balance is already 0 Php and my 0 also for my VIP bonus for Live Casino. I did check but no withdrawals were made but got into my account and noticed that someone played all winnings away. I am asking if I could get a partial refund for the amount of money I lost due to this unfortunate event. I tried to reach out to customer support however they did not offer any type of help. I am a regular customer and I have managed my way to level to VIP status however it seems like 1xBet as a company doesn't value my business to them.

User ID: [protected]

Username: Gaiseric

On the 31st of January 2023, I deposited into my 1xbet account Le 50 with the code number" Your payment code is 279006 valid for 15 minutes. Thank you for using Orange Money",

And with the transaction Transaction Id MP230131.2140.B69649 You have sent to GLOBAL ONLINE BETTING transaction amount of 50.00 Leones, charges: 0.00, Your new balance is 250.51 Leones.

Thereof, my 1xbet account was not updated with my Le 50.

Helo! 1xbet is scamming my deposited money. They blocked my one click registration account without giving any notification.

Its also mention that I have my every correct deposit information, account id number, account password, last deposit time, amount,date. Also i have my nid card.

I contacted [protected]@1xbet-team.com

I also contacted [protected]@1xbet-team.com

Every time they asked my account id number, I provide them everything but after giving my account id number they are remain silence and not responding my email.

My account id number is [protected]

I have everything just let me get log back in my account.

Sir my deposit was rejected last 72 hours but still I have not got any solution to my problem. I want to know how long it will take 1xbet to solve this problem.

1. Game ID BDT : [protected]
2. TrxID :[protected]
3. Client Number:[protected] (Rocket)
4. Agent Number :[protected] (Rocket)
5. Date and Time: 23-01-2023 / 11:05 AM
6. Amount : 1000 (BDT)
7. Screenshot + Video

Country:- Nepal

Device :- Android

Agentship:- Mobcash

USDT (Tether) Trc20 :- Load here.

TYCq8iw8EW6SDq6Xr1CUhqEbKBfgGdvyqF

Load and send us a screenshot.

We will provide you with a tutorial video along with mobcash and reddy accounts.

Loaded usdt details:

Date and time: 2023-01-24 and 23-14-09

I haven't received any mail about mobcasd I'd and reddy I'd

Please solve my problem

My 1xbet Account Number :[protected]
Deposited Mcash Number :[protected]
Date :20th January 2023
Deposit Time:21.09
Reference No:832598

Hello sir

I deposited Money Via Mcash On 20th Night at 21.09. The money was sended to 1xbet Mcash Number. After I come over to made a Deposit request on 1xbet but Mcash Option was Disappeared that's why I can't make the Deposit request.

Now, I tried to make a deposit request on Mcash option. But it's not conforming to my request. I talked to 1xbet customer support, they said to me send the payment proofs to chat. They will shortout this issue and credit the money to your e-wallet but they not respond properly to me.
Here I attached the payment proofs please respond soon as possible